Assets have two main categories: Fixed Assets and Current

 Fixed assets:  refers to those assets that can be used for the long term by the organization.  

Current Assets: refers to those assets converted into cash within a short time.

The asset management system identifies the fixed & current assets that the organization owns. It identifies the assets to earn the optimal return on assets value, optimizing cost, depreciation value, and usage timeline. 

Monitor and analyze your assets, and ensure that the cost of operations, maintenance, and acquisition of assets are optimized. It is possible to identify the key business trends and asset life cycles. These services ate managed and can streamline the workflow with asset tracking software. 

Reasons that make the asset management system essential for business

Keep the track of company assets & helps to save time & money as well. The asset management system is the process of maximizing profits from the assets of the company to generate better ROI for businesses. A business needs to be able to manage as many assets, and use them to get the maximum returns. 

Find out reasons how asset management can help your business. 

Track assets 

Allow tracking assets. Asset management allows organizations to keep the track of assets. It can help to organize assets according to their location, usage, and more. An asset management system allows retrieving the greater asset recovery that can lead to better ROI for assets.  

Manage assets in different locations 

Manage assets from different locations and track the real-time status of the assets. It enables the business to create detailed reports and asset statements. These reports would be beneficial showcase the profitability of the organization to financers & stakeholders. 

Asset recovery 

When assets are depreciated or out of stock their management of them becomes a challenge. In order to Keep track of assets, their status, calculation of depreciating value, identify a correct number of ghost assets, etc. The asset management system sorts the work and simplifies it to recover assets with a higher percentage of accuracy.

Asset maintenance & save money 

The operational phase of the asset management life cycle requires an analysis of the maintenance of assets. Maintenance issues that occur and the money incurred on it, to resolve the issues asset management system works well. It helps to save time and optimizes the cost of & identifies the problems & implements the solutions effectively. 

Optimize asset operations 

Optimized asset operations can help to optimize costs, plan resources, implement management programs, and more. Optimize asset services life reduces total lifecycle cost, which translates into savings for your organization and your customers. Achieving an appropriate balance of corrective and proactive maintenance is essential.

Calculates the asset depreciation value

There are times when you have lost or stolen assets that are still in the inventory record. These assets are ghost assets. To get rid of the ghost assets, the asset managemenet system can organize the assets and lets you deliver the appropriate depreciation value.

Risk management Plan 

An asset management system allows for to implement risk management plan efficiently. It can handle the risk associated with asset ownership and others. A proper asset management system implements all operations effectively. It assists to find out the risk involved and come with solutions to fix them.

All these reasons are effective in improvising business profitability with the proper system. The asset management system helps your organization in many ways. It streamlines the workflow, manages multiple operations, improves efficiency at work, and generates better ROI. The features are essential for a business to sustain itself in the competitive digital environment.

ITM migrates the risk of your business and offers a global solution and covers your management needs. We offer efficient asset management support that helps you to maximize your business productivity and profitability as well. 

The post Importance of Asset Management System for Businesses appeared first on IT Asset Management Software.

A helpdesk system (frequently known as a Ticketing system) is an efficient solution that allows businesses quality customer assistance and support within the accepted SLA. A Help desk software solution can automate the cycle of resolving a customer’s complaint or service request efficiently at the earliest. Moreover, a help desk management solution allows your organization to track and resolve customer complaints within the business system.

There are many challenges faced by IT managers while managing the tasks in the helpdesk, staffing, allotment of duties, etc. This tool simplifies the work of IT managers work, streamlines the workflow of the business system, and can proceed with the tasks s successfully.

1.     Numerous requests & queries:

Correct management of requests & queries 

Proper structuring in the business system IT helpdesk assists to improvise efficiency, tracking assets, and streamlining operations. The helpdesk can be organized into multiple levels or tiers. Thus, the structure is prepared that simplifies to manage of the system at work and enables to resolve queries at the earliest with knowledge & skill. It all depends on the complexity of the issue in a ticket that can be routed to the appropriate tier. 

2.     Long resolution time & skill issues: Assign & resolve the request

These issues are often the major concern of the head of the department to resolve the issues within the timeline/ The helpdesk system enables to address the ticket based on priorities, utilizing the resources and technicians efficiently. It streamlines the workflow and manages the work and desired output. Based on the tickets Turn Around Time and other SLA tickets are resolved, meanwhile updating the user about the actions. Tickets are resolved based on a first come, first, serve, and automated through round-robin methods, to solve the queries at the earliest.

3.     Better management of tasks and operations 

IT Helpdesk system manages tasks and prioritizes them in the best possible ways. A Helpdesk system aims to streamline workflow for productive outcomes. The are two ways to manage tasks in the helpdesk system.

Scheduling: A ticket is created at a set time and gets assigned to a technician

Automation: The ticket request is made and the technician is assigned according to the round-robin method. The requests generated can be automated so that technicians can address higher priority tickets.

4.     Self-service for the end-user

There are some issues that user report is repetitive and simple these issues can be resolved by the user easily. A service portal where that provides information ‘& solutions for the service catalog.

So the users can easily view and check the information to proceed to accomplish some tasks or operations on the system on their own. The use of the service portal is to create wide announcements and to keep the users informed about the issues, planning, and maintenance program.

5.     Generate reports with key performance indicators

Generate targeted reports and, for starters, measure the following:

SLA violations: The percentage of tickets in which the response or a resolution violated the SLA.

Backlog tickets: The percentage of new tickets remaining unresolved.

Mean resolution time: The time taken on average to resolve a ticket.

Reports: manage reports of assets. 

User satisfaction: The percentage of users happy with the support provided. Presenting metrics is an efficient way to monitor helpdesk system performance. 

6.     Helpdesk system assists to Increase collaboration and communication

Many times, technicians communicate back and forth extensively with the requester. The time technician spends switching between applications and typing emails task may cause errors if done repeatedly in this pattern.

Use the helpdesk tool to eliminate the workload. It sends and receives emails from within the request. It is recorded text for routine responses and resolutions will reduce the need to type emails.

7. Problem to keep track of users’ assets: Asset management & tracking

Problems are tied to user equipment and solutions. It requires acquiring knowledge about these assets & allows the service team to learn how to handle specific problems.

When users with the same assets look for assistance and work the repetitive processes. IT Helpdesk desk to resolve the issue by analyzing service histories without having to repeat the whole process of troubleshooting each time. This enhances productivity. When assets are tracked, they are often recorded on spreadsheets and outdated tools that are difficult to handle and curated properly.

Conclusion

Many businesses have considered the Helpdesk system for adding value and reducing cost.

IT Service Management can provide relief from these troublesome challenges. The help desk system efficiently manages the department and responds instantly to issues or requests.

Streamline procedures for better productivity through automation, data repositories, data analyzing tools, and self-service portals.

 The helpdesk system helps to revolutionize tasks in your help desk system. We allow users to request help for incidents online, cutting down on interruptions. The incident management tools can track incidents and creates alerts and follow-up messages when attention is needed. The helpdesk system records data and allows to identify repeated issues to tackle them. You can learn how we can help you to overcome IT help-desk challenges and enhance your actions.

The post Benefits of helpdesk system for businesses appeared first on IT Asset Management Software.

Service ticket automation can create a positive impact on customers’ experience. Researchers claim that customer service plays a significant role in determining their loyalty to a brand. Building the brand and gaining customers’ trust for your services depends on the customer service your business offers to the customers. Researchers have analyzed that customers prefer companies that value their time while providing customer service. Some of the features are a must for every business should have to get better CSAT scores and customer retention strategies.

Benefits of Service Ticket Automation for customer service

Automated Ticket solutions help in contextual responses offering a smooth customer service experience. It helps businesses increase CSAT scores, improve ROI, increase customer onboarding & customer retention levels, etc. To keep customer satisfaction increasing overall. The profitability in customer service operations plays an important role. 

Use cases of ticket automation

A ticketing system helps customer service/ customer support teams to manage service requests/incidents and tickets. The role of ticket automation is to get a ticket assigned, resolve the issues, and other perform operations in an automated manner. 

The rising demand for on-time customer service creates pressure on customer service/customer support teams. It increases the workload and makes the work hectic for them. One way to ease the pressure is to equip customer service agents/customer support agents with an automated system. A service ticket automation is a tool that can help them stay organized and handle any volume of customer service cases easily.

Check some Service cases of service ticket automation :  

A ticketing system helps customer service teams manage service requests and resolve them within the given timeline. 

Check out some use cases of ticketing automation applied in your business.

Automation of alerts to manage team coordination & events

Automation helps you quickly resolve events that potentially impact revenue & efficiency. The service desk system lets you build processes and notifications, and alerts. It specifies the rules to prepare the team, by managing details to resolve major & minor events. By automating alerts, technicians can better focus on ticket resolution. 

Accelerate ticket resolution time

Service Desk ticket automation helps to categorize the IT team’s tasks and make them accurately select the right category and subcategory for tickets to resolve. They can work with data and response times by allowing to automatically categorizing, route, prioritizing, and escalate tickets to resolution. 

Build automated streamline workflows processes

Automated processes can remove hindrances and bridge communication gaps. Automation is applied to simple tasks that have repetitive occurrences in your business. Accordingly, you can apply automation on tasks like ordering a device or attendance and customer support. It regulates processes while increasing consistency, reducing errors, and accelerating tasks.

Ticket Routing automation 

Automated ticketing systems route service tickets to agents based on predefined rules. Rules on the specific logic that routing of the ticketing system through the right channel. Ticket routing includes n query keywords, previous interaction history, and others, depending on the ticketing logic. Along with a live service agent, route tickets to customers or a customer service chatbot.

Ticket Closing 

Most service ticket system tickets are closed at once. Once the ticket is resolved the status is marked as closed.

There are cases when service tickets stay open for extended periods or remain unattended by the customer’s approval. An automated ticketing system can help keep your ticket database by closing tickets according to predefined rules.

Ticket alerts Automation 

Service ticket alerts consist of events, customers, ticket status updates, and more. Automated ticketing systems come with an alert feature. This feature sort to up-to-date regarding important service ticket milestones and events. Customization of alerts according to urgency and priority.

Ticket analytics

Each customer service ticket leaves behind a path in the form of email chains, chat logs, status updates, reports, and other data. The data can be a source of insights for service optimization. A ticketing system helps you gather and analyze data in a systematic form.

There are many use cases where the automation of service tickets can be helpful. To understand what exactly the customers are looking for, contextual solutions. It enables ticket management systems to manage multi-task and team coordination and efficiently handle major customer service tasks. Service ticket automation makes the ticket management system process simplified.

Impact of Automated Ticket resolution on different personas

The needs of the service agents and to organize data and the leads in the system. With Automated ticket resolution.

  Management of a flooded of customer service tickets can be one tedious job. It offers automation and customized solutions to make jobs easier and more efficient.

Automated ticket distribution can positively impact your team’s performance and profits. To resolve tickets within the timeline and enhance customer satisfaction scores. 

Deploying a helpdesk system for your business is a better option for business.

The post Service ticket automation for business development appeared first on IT Asset Management Software.

To manage the basic operations like assets management, their quantities, depreciation value, an asset in use, and more. Monitoring the operations and automating the workflow to give a better user experience. It can be a flexible tool.

Actions are what define steps within the business process and determine when to perform them. As the project moves ahead in the process of completion in the asset lifecycle. The properties keep on changing. Some changes are simple like updating object status and some changes can be complex, for example updating object status, triggering the workflow, sending notifications, running commands, etc. Implementing all changes to automate the workflow and improved efficiency.

Manage workflow operations with asset management

Help Desk software solution with asset management enables the system to automate workflow and controls action at object lifecycle based on roles in the process. This not only maintains the consistency of the workflow but also simplifies employees. Manage daily tasks by providing relevant options, and coordinating among the workforce in a timely. Click on appropriate action, fill out the action form and focus on work.

To sustain business operations and to make it grow ahead in the competition. To manage the operations and set an easy workflow to make the teamwork efficient. Deploying helpdesk software with an asset management solution can make you reach your business goals on time.  

To record activities of IT and non-IT assets with help desk software with asset management can help you to face the challenge and succeed. Deploying the apt technology for managing operations is the right choice to make for the business. Ticketing software enables to the discovery of all assets, categorizing them, and monitoring and tracking, regular updates automatically.

Features Helpdesk software with asset management offers for your business

Are you battling with spreadsheets?

To manage records, managing large asset inventories, and categorizing them for a huge customer base is a challenging task.  Have a look at the following features to explore the benefits of deploying Helpdesk software with IT asset management.

Manage customer information

Managing customer information is a big task. The customer’s interaction with your product, which customers produce more revenue, tracking & monitoring them. IT Helpdesk software makes it easy to manage information and centralized data & dashboard. Help desk software with asset management enables to manage assets, track tickets, assign roles, automate tasks, centralize data, and more. This makes the owners make smart and strategic decisions.

Asset management solution automates the work process and provides the information details required to accomplish the tasks.IT help desk software with asset management tools to keep customer information organized and provide high-quality support.

Custom Fields

Helpdesk software allows you to manage tasks by raising tickets to coordinate the workforce tasks. Along with custom fields to manage assets like price, purchase dates, warranty, last service date, assigned to which technician, etc. Custom fields come into use to manage assets when assets are imported or exported into the helpdesk software efficiently.

Automation

Asset management can automate workflow, automate actions based on roles in the processes. It enables to automate the work process, make it look more simplified, and provides relevant options to the technician to make them easy to work with and improve accuracy. Helpdesk automation software aims to ease the workflow, improve customer experiences and improve the efficiency of work which eventually gives the best results ROI for your business

Incident History

This system enables you to manage assets with help of tickets in just a few clicks. For example, a user submits a ticket saying “the laptop has some issue in working”. You can use the laptop asset involved in the ticket, later on, if the user complaints any issue with his laptop. You can view the incident history of that particular asset and fix that accordingly by technicians, incident history keeps the record of the issues, complaints, updating, etc that have been performed on the particular assets with help of tickets. Helpdesk software solution with asset management is what plays the role here. Without it, it becomes a challenging task to manage huge assets and resolve the issue on time. Asset management can be a powerful tool that helps you to improve the quality of your customer service.

Streamline the workflow

If automation of the workflow can improve accuracy and complete the tasks quickly. Then automation is the best choice to make the system more efficient and can be cost-effective. If the automation of workflow is applied efficiently to enhance the productivity, accuracy, efficient work process, improvise customer experience, and improvise ROI for the business. Its cost-efficient and can improve customer status faction with your business. All you need is to click the appropriate action, fill in the action form, and focus on your work again.

Performance Analytics

If you can measure performance analytics, make sure your business tracks performance indicators. Performance metrics like to Improve service delivery and user experience with performance analytics powered by flexible dashboards and customizable reports. Measure how your team is performing, ongoing trends, key metrics, and with flexible dashboards with few clicks.

Customize billing

Billing and placing orders are the most important work in your business. You can’t afford any mistakes in this section. So, to make the accuracy of billings, purchase orders should be done simultaneously along with helpdesk software solution works. The software is designed to enable you to manage bills, and assets, sort the purchase orders, etc with accuracy at work. You don’t have to compromise your other work to manage bills, you can do it simultaneously with

Help Desk support

With just a few clicks helpdesk software with asset management enables tracking time, managing tasks, raising tickets, resolving issues, asset management, and more. Drive notifications alert technicians to status changes or new tickets, so they’re informed, manage the information, and more. Centralized the customer management and asset management information so your technicians can use them for outstanding service no matter where they are. Managing customer queries, resolving the issue within the timeline and monitoring the process, and more.

Resolve issues quickly with Ticketing Tools

Whenever the customer raises a ticket or service request, they expect the team to fix the issues as soon as possible. The workflow of the ticketing process should be efficient and perfect. IT helpdesk software with asset management can ease the tasks boosts productivity and offer a better customer experience. Each ticket includes time tracking for custom ticket status, set ticket priority, and tracking where the ticket is in your workflow.

Conclusion

Make your system more flexible, and offer customers better service with IT helpdesk software solutions and asset management combination. Deploy flexible solutions, manage the workflow operations, automate tasks, and digitize form. Monitor tasks, resolve tickets,  manage the bill, and much more. Deploying an efficient technology for your business is profitable for your business. Focus on work and let the software manage the workflow.

The post Helpdesk software solution with asset management appeared first on IT Asset Management Software.

The system administrators can supervise multiple Remote desktop management protocol connections in a single window. The settings for separate servers or groups, save user credentials, allowing for automatic authentications.

The setup is beneficial for individual groups of computers where you can get regular access to each machine required. The administrators, lab managers, developers, and testers help to consolidate multiple RDP connections into a single window.

The remote desktop management tool enables administrators to organize, group, and control remote desktop connections. It was created to improve the management of multiple remote desktop management protocol connections and workspace control.

Remote desktop management enables businesses to set up a platform for users and can access them remotely.

Administrators can organize remote desktop connections with, a two-pane interface, and admins can define permission sessions. Admins can only import servers through a text file and manage desktops efficiently.

There are many reasons why your organization needs to have RDP software. For example, to manage inventory, remote access solutions, remote desktop, and much more. To minimize the running cost and offer features available in commercial products and more. It helps businesses manage and maintain operations on desktops remotely, with the assistance of an IT system.

Features of Remote desktop management solutions are: 

Terminal and remote pc or desktop :

This feature allows you to control or access any computer around the globe from any web browser. It is used by many organizations to handle their tasks remotely. 

 Remote access to files and documents : 

This feature enables the user to access files on any system remotely. Users can download, upload, rename, create a new folder, edit an existing one, and more. The storage of your own devices is accessible remotely by anyone. This feature eases the process of the exchange of information and offers a smooth workflow.

Remote desktop management for tracking tasks

This software helps to manage tasks and track multiple tasks remotely. It allows you to manage your business from any location, and still access each device and document.

Text, and document sharing 

During remote support sessions, the system enables users to share text and images with remote users. You can converse with remote users by text and document sharing. Feel the ease to coordinate with the team remotely.

Multi-operating system support

The server is built by NodeJS language and installed on any operating system. The agent is accessible by 32 or 64-bit Windows, Linux, macOS, and more. This software helps in remote access solutions and enhances business productivity.

Real-time user interface system. 

The remote desktop monitoring management system offers an interface that is real-time operations. Connecting devices and handling multiple activities and users effortlessly.  

 Manage power state and Monitor & Control them

Manage and control the functioning of the devices. Trace if the device is powered on, and check which devices are life on board. To send LAN commands on remote networks and manage device power management. 

 Forwarding od TCP ports

 The router tool maps local TCP or UDP ports on your local machine towards ports on remote devices. Performing sessions like RDP or SSH on devices anywhere on the web.

 Multi-User & permissions

Remote desktop management supports multi-user and occupancy of multiple devices. It enables giving permissions to the servers used by many users for server use.

Activity Records

This software enables the user to real-time track activities on remote devices. You can view the activity log, filter as per device or users, perform audit checks, and more. 

  File storage on the server

Server as a file store to upload, download, and make files available for access for the users. It makes the server easy to use and used as a cloud file storage server. 

Remote recording sessions 

This software enables you to record the sessions on remote desktops, terminals, and intel sessions by the server. The sessions are recorded and scheduled when required by the software.

Reporting and analytics

Remote desktop management monitors all tasks and collects data from those processes to create analytical reports. These reports are accessible and include information to make designs for organizations. These reports can be generated automatically through a scheduling system or on-demand.

Conclusion 

Remote desktop management software can manage complex tasks and ensure a smooth work process. This software can handle complex tasks and manage multiple tasks. The factories, network operations, bookings services, and more. You can use this software and automate tasks. Manage remote operations, initiate automation of tasks, reduce downtime, improve security and enhance business productivity. 

The post Remote desktop management for business solutions. appeared first on IT Asset Management Software.

System Admin tools to cut cost and organize your department starting from erp to #itassetmanagement.in

A curated list of amazingly awesome open source sysadmin resources inspired by Awesome PHP

• • Cloning
  • Cloud Computing
  • Cloud Storage
  • Code Review
  • Collaborative Software
  • Configuration Management Database
  • Configuration Management
  • Continuous Integration & Continuous Deployment
  • Distributed Filesystems
  • DNS
  • Hosting Control Panels
  • IMAP/POP3
  • IT Asset Management
  • LDAP
  • Log Management
  • Monitoring
  • Metric & Metric Collection
  • Network Configuration Management
  • Newsletter
  • NoSQL
  • Packaging
  • Queuing
  • RDBMS
  • Security
  • Service Discovery
  • SMTP
  • Software Containers
  • SSH
  • Statistics
  • Ticketing systems
  • Troubleshooting
  • Project Management
  • Version control
  • Virtualization
  • VPN
  • XMPP
  • Web
  • Webmails
  • Wikis
• Resources
  • Blogs
  • Books
  • Editors
  • Newsletters
  • Repositories
  • Websites
• Contributing

Backups

Backup software.

• Amanda – Client-server model backup tool.
• Bacula – Another Client-server model backup tool.
• Backupninja – Lightweight, extensible meta-backup system.
• Backuppc – Client-server model backup tool with file pooling scheme.
• Bup – Incremental backups with rolling checksums, git packfiles, de-duplication, and a FUSE filesystem.
• Burp – Network backup and restore program.
• Duplicity – Encrypted bandwidth-efficient backup using the rsync algorithm.
• FreeFileSync – Folder comparison and synchronization tool.
• Lsyncd – Watches a local directory trees for changes, and then spawns a process to synchronize the changes. Uses rsync by default.
• Rsnapshot – Filesystem Snapshotting Utility.
• SafeKeep – Centralized pull-based backup using rdiff-backup.
• TarSnap – Secure backup service with an open-source client.
• UrBackup – Another client-server backup system.

Backup libraries.

• Backup – Provides an elegant DSL in Ruby for performing backups on UNIX-like systems.
• DREBS – AWS EBS backup script that supports strategies.

Cloning

Cloning software.

• Clonezilla – Partition and disk imaging/cloning program.
• Fog – Another computer cloning solution.
• Redo Backup – Easy Backup, Recovery and Restore.

Cloud Computing

• AppScale – Open source cloud software with Google App Engine compatibility.
• Archipel – Manage and supervise virtual machines using Libvirt.
• CloudStack – Cloud computing software for creating, managing, and deploying infrastructure cloud services.
• Cobbler – Cobbler is a Linux installation server that allows for rapid setup of network installation environments.
• Eucalyptus – Open source private cloud software with AWS compatibility.
• Mesos – Develop and run resource-efficient distributed systems.
• OpenNebula – An user-driven cloud management platform for sysadmins and devops.
• OpenStack – Open source software for building private and public clouds.
• The Foreman – Foreman is a complete lifecycle management tool for physical and virtual servers. FOSS.

Cloud Orchestration

• BOSH – IaaS orchestration platform originally written for deploying and managing Cloud Foundry PaaS, but also useful for general purpose distributed systems.
• Cloudify – Open source TOSCA-based cloud orchestration software platform written in Python and YAML.
• Juju – Cloud orechestration tool which manages services as charms, YAML configuration and deployment script bundles.
• MCollective – Ruby framework to manage server orchestration, developed by Puppet labs.
• Overcast – Deploy VMs across different cloud providers, and run commands and scripts across any or all of them in parallel via SSH.
• Rundeck – Simple orchestration tool.
• Salt – It’s written in Python.
• serf – Serf is a tool for cluster membership
• consul – It is a tool for discovering and configuring services in your infrastructure.
• zookeeper – ZooKeeper is a centralized service for maintaining configuration information, naming, providing distributed synchronization, and providing group services.
• etcd – A highly-available key value store for shared configuration and service discovery
• doozerd – Doozer is a highly-available, completely consistent store for small amounts of extremely important data.

Cloud Storage

• git-annex assistant – A synchronized folder on each of your OSX and Linux computers, Android devices, removable drives, NAS appliances, and cloud services.
• ownCloud – Provides universal access to your files via the web, your computer or your mobile devices.
• Seafile – Another Open Source Cloud Storage solution.
• SparkleShare – Provides cloud storage and file synchronization services. By default, it uses Git as a storage back-end.
• Swift – A highly available, distributed, eventually consistent object/blob store.
• Syncthing – Open Source system for private, encrypted and authenticated distribution of data.

Code Review

Web Based collaborative code review system.

• Gerrit – Based on the Git version control, it facilitates software developers to review modifications to the source code and approve or reject those changes.
• Review Board – Available as free software under the MIT License.

Collaborative Software

Collaborative software or groupware suites.

• Citadel/UX – Collaboration suite (messaging and groupware) that is descended from the Citadel family of programs.
• EGroupware – Groupware software written in PHP.
• Horde Groupware – PHP based collaborative software suite that includes email, calendars, wikis, time tracking and file management.
• Kolab – Another groupware suite.
• SOGo – Collaborative software server with a focus on simplicity and scale-ability.
• Zimbra – Collaborative software suite, that includes an email server and web client.

Configuration Management Database

Configuration management database (CMDB) software.

• i-doit – Open Source IT Documentation and CMDB.
• iTop – A complete open source, ITIL, web based service management tool.
• Ralph – Asset management, DCIM and CMDB system for large Data Centers as well as smaller LAN networks.
• Clusto – Helps you keep track of your inventory, where it is, how it’s connected, and provides an abstracted interface for interacting with the elements of the infrastructure.

Configuration Management

Configuration management tools.

• Ansible – It’s written in Python and manages the nodes over SSH.
• CFEngine – Lightweight agent system. Configuration state is specified via a declarative language.
• Chef – It’s written in Ruby and Erlang and uses a pure-Ruby DSL.
• Fabric – Python library and cli tool for streamlining the use of SSH for application deployment or systems administration tasks.
• Pallet – Infrastructure definition, configuration and management via a Clojure DSL.
• Puppet – It’s written in Ruby and uses Puppet’s declarative language or a Ruby DSL.
• Salt – It’s written in Python.
• Slaughter – It’s written in Perl.

Continuous Integration & Continuous Deployment

Continuous integration/deployment software.

• Buildbot – Python-based toolkit for continuous integration.
• Drone – Continuous integration server built on Docker and configured using YAML files.
• GitLab CI – Based off of ruby. They also provide GitLab, which manages git repositories.
• Go – Open source continuous delivery server.
• Jenkins – An extendable open source continuous integration server.
• Vlad the Deployer – Deployment automation.

Distributed File-systems

Network distributed file systems.

• Ceph – Distributed object store and file system.
• DRBD – Distributed Replicated Block Device.
• LeoFS – Unstructured object/data storage and a highly available, distributed, eventually consistent storage system.
• GlusterFS – Scale-out network-attached storage file system.
• HDFS – Distributed, scale-able, and portable file-system written in Java for the Hadoop framework.
• Lustre – A type of parallel distributed file system, generally used for large-scale cluster computing.
• MooseFS – Fault tolerant, network distributed file system.
• MogileFS – Application level, network distributed file system.
• OpenAFS – Distributed network file system with read-only replicas and multi-OS support.
• TahoeLAFS – secure, decentralized, fault-tolerant, peer-to-peer distributed data store and distributed file system.
• XtreemFS – XtreemFS is a fault-tolerant distributed file system for all storage needs.

DNS

DNS servers.

• Bind – The most widely used name server software.
• djbdns – A collection of DNS applications, including tinydns.
• Designate – DNS REST API that support several DNS servers as its backend.
• dnsmasq – A lightweight service providing DNS, DHCP and TFTP services to small-scale networks.
• Knot – High performance authoritative-only DNS server.
• NSD – Authoritative only, high performance, simple name server.
• PowerDNS – DNS server with a variety of data storage back-ends and load balancing features.
• Unbound – Validating, recursive, and caching DNS resolver.
• Yadifa – Lightweight authoritative Name Server with DNSSEC capabilities powering the .eu top-level domain.

Hosting Control Panels

Web hosting control panels

• Ajenti – Control panel for Linux and BSD.
• Feathur – VPS Provisioning and Management Software.
• ISPConfig – Hosting control panel for Linux.
• VestaCP – Hosting panel for Linux but with Nginx.
• Virtualmin – Control panel for Linux based on webmin.
• ZPanel – Control panel for Linux, BSD, and Windows.

IMAP/POP3

IMAP/POP3 mail servers.

• Courier IMAP/POP3 – Fast, scalable, enterprise IMAP and POP3 server.
• Cyrus IMAP/POP3 – Intended to be run on sealed servers, where normal users are not permitted to log in.
• Dovecot – IMAP and POP3 server written primarily with security in mind.
• Qpopper – One of the oldest and most popular server implementations of POP3.

IT Asset Management

IT Assets Management software.

• IT Asset management (#itassetmanagement.in) – Asset & license management software with barcode print option.
• GLPI – Information Resource-Manager with an additional Administration Interface.
• OCS Inventory NG – Enables users to inventory their IT assets.
• RackTables – Datacenter and server room asset management like document hardware assets, network addresses, space in racks, networks configuration.
• Ralph – Asset management, DCIM and CMDB system for large Data Centers as well as smaller LAN networks.

LDAP

LDAP servers.

• 389 Directory Server – Developed by Red Hat.
• Apache Directory Server – Apache Software Foundation project written in Java.
• Fusion Directory – Improve the Management of the services and the company directory based on OpenLDAP.
• OpenDJ – Fork of OpenDS.
• OpenDS – Another directory server written in Java.
• OpenLDAP – Developed by the OpenLDAP Project.

LDAP management

• Apache Directory Studio – The Eclipse-based LDAP browser and directory client

Log Management

Log management tools: collect, parse, visualize …

• Elasticsearch – A Lucene Based Document store mainly used for log indexing, storage and analysis.
• Fluentd – Log Collector and Shipper.
• Flume – Distributed log collection and aggregation system.
• Graylog2 – Plugged Log and Event Analysis Server with Alerting options.
• Heka – Stream processing system which may be used for log aggregation.
• Kibana – Visualize logs and time-stamped data.
• Logstash – Tool for managing events and logs.
• Octopussy – Log Management Solution (Visualize / Alert / Report).

Monitoring

Monitoring software.

• Cacti – Web-based network monitoring and graphing tool.
• Cabot – Monitoring and alerts, similar to PagerDuty.
• Centreon – IT infrastructure and application monitoring for service performance.
• check_mk – Collection of extensions for Nagios.
• Dash – A low-overhead monitoring web dashboard for a GNU/Linux machine.
• Icinga – Fork of Nagios.
• LibreNMS – fork of Observium.
• Monit – Small Open Source utility for managing and monitoring Unix systems.
• Munin – Networked resource monitoring tool.
• Naemon – Network monitoring tool based on the Nagios 4 core with performance enhancements and new features.
• Nagios – Computer system, network and infrastructure monitoring software application.
• Observium – SNMP monitoring for servers and networking devices. Runs on linux.
• OMD – The Open Monitoring Distribution.
• Opsview – Based on Nagios 4, Opsview Core is ideal for small IT and test environments.
• Riemann – Flexible and fast events processor allowing complex events/metrics analysis.
• Sensu – Open source monitoring framework.
• Sentry – Application monitoring, event logging and aggregation.
• Shinken – Another monitoring framework.
• Thruk – Multibackend monitoring web interface with support for Naemon, Nagios, Icinga and Shinken.
• Xymon – Network monitoring inspired by Big Brother.
• Zabbix – Enterprise-class software for monitoring of networks and applications.
• Zenoss – Application, server, and network management platform based on Zope.

Metric & Metric Collection

Metric gathering and display software.

• Collectd – System statistic collection daemon.
• Collectl – High precision system performance metrics collecting tool.
• Dashing – Ruby gem that allows for rapid statistical dashboard development. An all HTML5 approach allows for big screen displays in data centers or conference rooms.
• Diamond – Python based statistic collection daemon.
• Ganglia – High performance, scalable RRD based monitoring for grids and/or clusters of servers. Compatible with Graphite using a single collection process.
• Grafana – A Graphite & InfluxDB Dashboard and Graph Editor.
• Graphite – Open source scaleable graphing server.
• InfluxDB – Open source distributed time series database with no external dependencies.
• KairosDB – Fast distributed scalable time series database, fork of OpenTSDB 1.x.
• OpenTSDB – Store and server massive amounts of time series data without losing granularity.
• RRDtool – Open source industry standard, high performance data logging and graphing system for time series data.
• Statsd – Application statistic listener.

Network Configuration Management

Network configuration management tools.

• GestióIP – An automated web based IPv4/IPv6 IP Address Management tool.
• RANCID – Monitors network device’s configuration and maintain history of changes.
• rConfig – Another network device configuration management tool.

Newsletters

Newsletter software.

• DadaMail – Mailing List Manager, written in Perl.
• phpList – Newsletter manager written in PHP.

NoSQL

NoSQL databases.

• Column-Family
  • Apache HBase – Hadoop database, a distributed, big data store.
  • Cassandra – Distributed DBMS designed to handle large amounts of data across many servers.
  • Hypertable – C++ based BigTable-like DBMS, communicates through Thrift and runs either as stand-alone or on distributed FS such as Hadoop.
• Document Store
  • CouchDB – Ease of use, with multi-master replication document-oriented database system.
  • ElasticSearch – Java based database, popular with log aggregation, and email archiving projects.
  • MongoDB – Another document-oriented database system.
  • RavenDB – Document based database with ACID/Transnational features.
  • RethinkDB – Open source distributed document store database, focuses on JSON.
• Graph
  • FlockDB – Twitter’s distributed, fault-tolerant graph database.
  • Neo4j – Open source graph database.
• Key-Value
  • LevelDB – Google’s high performance key/value database.
  • Redis – Networked, in-memory, key-value data store with optional durability.
  • Riak – Another fault-tolerant key-value NoSQL database.

Comparison of NoSQL servers: http://kkovacs.eu/cassandra-vs-mongodb-vs-couchdb-vs-redis

Packaging

• fpm – Versatile multi format package creator.
• omnibus-ruby – Full stack, cross distro packaging software (Ruby).
• packman – Full stack, cross distro packaging software (Python).
• tito – Builds RPMs for git-based projects.

Queuing

Queuing software

• ActiveMQ – An open source message broker written in Java together with a full JMS client.
• BeanstalkD – A simple, fast work queue.
• Gearman – Fast multi-language queuing/job processing platform.
• Kafka – A high-throughput distributed messaging system.
• NSQ – A realtime distributed messaging platform.
• RabbitMQ – Robust, fully featured, cross distro queuing system.

Queuing libraries

• ZeroMQ – High-performance asynchronous messaging library.

RDBMS

Relational DBMS.

• Firebird – True universal open source database.
• Galera – Galera Cluster for MySQL is an easy-to-use high-availability solution with high system up-time, no data loss, and scalability for future growth.
• MariaDB – Community-developed fork of the MySQL.
• MySQL – Most popular RDBMS server.
• Percona Server – Enhanced, drop-in MySQL replacement.
• PostgreSQL – Object-relational database management system (ORDBMS).
• PostgreSQL-XL – Scalable Open Source PostgreSQL-based database cluster.
• SQLite – Library that implements a self-contained, serverless, zero-configuration, transactional SQL DBS.

Security

Security tools.

• Denyhosts – Thwart SSH dictionary based attacks and brute force attacks.
• Fail2Ban – Scans log files and takes action on IPs that show malicious behavior.
• SpamAssassin – A powerful and popular email spam filter employing a variety of detection techniques.

Service Discovery

• Consul – Consul is a tool for service discovery, monitoring and configuration.
• Doozerd – Doozer is a highly-available, completely consistent store for small amounts of extremely important data.
• ZooKeeper – ZooKeeper is a centralized service for maintaining configuration information, naming, providing distributed synchronization, and providing group services.

SMTP

SMTP servers.

• Exim – Message transfer agent (MTA) developed at the University of Cambridge.
• Haraka – A high-performance, pluginable SMTP server written in JavaScript.
• MailCatcher – Ruby gem that deploys a simply SMTP MTA gateway that accepts all mail and displays in web interface. Useful for debugging or development.
• Maildrop – Open Source disposable email SMTP server, also useful for development.
• OpenSMTPD – Secure SMTP server implementation from the OpenBSD project.
• Postfix – Fast, easy to administer, and secure Sendmail replacement.
• Qmail – Secure Sendmail replacement.
• Sendmail – Message transfer agent (MTA).

Software Containers

Operating system–level virtualization.

• Bitnami – Produces open source installers or software packages for web applications and development stacks as well as virtual appliances.
• Docker – Open platform for developers and sysadmins to build, ship, and run distributed applications.
• OpenVZ – Container-based virtualization for Linux.

SSH

SSH tools.

• autossh – Automatically respawn ssh session after network interruption.
• Cluster SSH – Controls a number of xterm windows via a single graphical console.
• DSH – Dancer’s shell / distributed shell – Wrapper for executing multiple remote shell commands from one command line.
• Mosh – The mobile shell.
• parallel-ssh – Provides parallel versions of OpenSSH and related tools.
• SSH Power Tool – Execute commands and upload files to many servers simultaneously without using pre-shared keys.

Statistics

Analytics software.

• Analog – The most popular logfile analyser in the world.
• GoAccess – Open source real-time web log analyzer and interactive viewer that runs in a terminal.
• Piwik – Free and open source web analytics application.
• Webalizer – Fast, free web server log file analysis program.

Ticketing systems

Web-based ticketing system.

• Bugzilla – General-purpose bugtracker and testing tool originally developed and used by the Mozilla project.
• Cerb – A group-based e-mail management project built with a commercial open source license.
• Flyspray – Web-based bug tracking system written in PHP.
• MantisBT – Another web-based bug tracking system.
• osTicket – Open source support ticket system.
• Otrs – A free and open-source trouble ticket system software package that a company, organization, or other entity can use to assign tickets to incoming queries and track further communications about them.
• Request Tracker – Ticket-tracking system written in Perl.
• TheBugGenie – Open source ticket system with extremely complete users rights granularity.

Troubleshooting

Troubleshooting Tools.

• mitmproxy – A Python tool used for intercepting, viewing and modifying network traffic. Invaluable in troubleshooting certain problems.
• Sysdig – Capture system state and activity from a running Linux instance, then save, filter and analyze.
• Wireshark – The world’s foremost network protocol analyzer.

Project Management

Web-based project management and bug tracking systems.

• ChiliProject – Fork of Redmine.
• GitBucket Clone of GitHub written in Scala; single jar install.
• GitLab – Clone of GitHub written in Ruby.
• Gogs – Written in Go.
• OpenProject – Project collaboration with open source.
• Phabricator Written in PHP.
• Redmine – Written in ruby on rails.
• The Bug Genie – Written in PHP.
• Trac – Written in python.

Version control

Software versioning and revision control.

• Fossil – Distributed version control with built-in wiki and bug tracking.
• Git – Distributed revision control and source code management (SCM) with an emphasis on speed.
• GNU Bazaar – Distributed revision control system sponsored by Canonical.
• Mercurial – Another distributed revision control.
• Subversion – Client-server revision control system.

Virtualization

Virtualization software.

• Ganeti – Cluster virtual server management software tool built on top of KVM and Xen.
• KVM – Linux kernel virtualization infrastructure.
• oVirt – Manages virtual machines, storage and virtual networks.
• Packer – A tool for creating identical machine images for multiple platforms from a single source configuration.
• Vagrant – Tool for building complete development environments.
• VirtualBox – Virtualization product from Oracle Corporation.
• Xen – Virtual machine monitor for 32/64 bit Intel / AMD (IA 64) and PowerPC 970 architectures.

VPN

VPN software.

• OpenVPN – Uses a custom security protocol that utilizes SSL/TLS for key exchange.
• Pritunl – OpenVPN based solution. Easy to set up.
• SoftEther – Multi-protocol software VPN with advanced features
• sshuttle – Poor man’s VPN.
• strongSwan – Complete IPsec implementation for Linux.
• tinc – Distributed p2p VPN.

XMPP

XMPP servers.

• ejabberd – XMPP instant messaging server written in Erlang/OTP.
• Metronome IM – Fork of Prosody IM.
• MongooseIM – Fork of ejabberd.
• Openfire – Real time collaboration (RTC) server.
• Prosody IM – XMPP server written in Lua.
• Tigase – XMPP server implementation in Java.

Webmails

Webmail applications.

• Mailpile – A modern, fast web-mail client with user-friendly encryption and privacy features.
• Roundcube – Browser-based IMAP client with an application-like user interface.

Web

Web servers.

• Apache – Most popular web server.
• Cherokee – Lightweight, high-performance web server/reverse proxy.
• Lighttpd – Web server more optimized for speed-critical environments.
• Nginx – Reverse proxy, load balancer, HTTP cache, and web server.
• uWSGI – The uWSGI project aims at developing a full stack for building hosting services.

Web Performance

• HAProxy – Software based load Balancing, SSL offloading and performance optimization, compression, and general web routing.
• Varnish – HTTP based web application accelerator focusing on optimizing caching and compression.

Wikis

Wiki software.

• DokuWiki – Simple to use and highly versatile wiki that doesn’t require a database.
• Gollum – A simple, Git-powered wiki with a sweet API and local frontend.
• ikiwiki – A wiki compiler.
• Mediawiki – Used to power Wikipedia.
• MoinMoin – An advanced, easy to use and extensible WikiEngine with a large community of users.
  • Ōlelo Wiki – A a wiki that stores pages in a Git repository.
• TiddlyWiki – Complete interactive wiki in JavaScript.

Resources

Various resources, such as books, websites and articles, for improving your skills and knowledge.

Blogs

• Code as Craft – Etsy’s Ops blog, lots of technical posts.
• DevOpsGuys – Devops consultants who blog about operations.
• Rackspace Developers – Slightly biased blog with lots of Devops Topics.

Books

Sysadmin related books.

• The Linux Command Line – A book about the Linux command line by William Shotts.
• The Phoenix Project: A Novel about IT, DevOps, and Helping Your Business Win – How DevOps techniques can fix the problems that happen in IT organizations.
• The Practice of System and Network Administration – The first and second editions describes the best practices of system and network administration, independent of specific platforms or technologies.
• The Visible Ops Handbook: Implementing ITIL in 4 Practical and Auditable Steps – Is a methodology designed to jumpstart implementation of controls and process improvement.
• UNIX and Linux System Administration Handbook – Approaches system administration from a practical perspective.

Editors

Open source code editors.

• Atom – A hackable text editor from Github.
• Brackets – Open source code editor for web designers and front-end developers.
• Eclipse – IDE written in Java with an extensible plug-in system.
• Geany – GTK2 text editor.
• GNU Emacs – An extensible, customizable text editor-and more.
• Haroopad – Markdown editor with live preview.
• ICEcoder – Code editor awesomeness, built with common web languages.
• jotgit – Git-backed real-time collaborative code editing.
• Light Table – The next generation code editor.
• Lime – Aims to provide an open source solution to Sublime Text
• TextMate – A graphical text editor for OS X.
• Vim – A highly configurable text editor built to enable efficient editing.

Newsletters

• Servers for Hackers – Newsletter for programmers who find themselves needing to know their way around a server.

Repositories

Software package repositories.

• Dotdeb – Repository with LAMP updated packages for Debian.
• Remi – Repository with LAMP updated packages for RHEL/Centos/Fedora.

Websites

Useful sysadmin related websites.

• Ops School – Comprehensive program that will help you learn to be an operations engineer.
• Digital Ocean Tutorials – A surprisingly vast resource for getting the basics of certain applications, tools, or even systems administration topics.

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