Asset Management FAQ's

IT Asset Management Hosting FAQ

Q: Is there any setup fee?

No, there is no setup fee.

Q: How can I start the setup?

Just email us at contact@itassetmangement.in with your company information. We will email you the URL, administrator account details within 24 hours.

Q: Do I have to pay first before I can start using the software?

No, you can pay the invoice after 30 days of trial. However, an invoice will be applicable from the day setup is done.

Q: Can I cancel my account?

Yes, you can cancel the account anytime within 30 days without any obligations.

Q: How can I use the free account?

You have to download the source code from Github and set it up on your server using documentation.

Q: I need customization, is there any customization fee?

Yes, customization is chargeable depending upon the need and business requirement.

Q: If I decide to cancel, can I get my data back?

Yes. If you decide to quit, just create a backup and download it through the web in your admin account.

Q: Is there a limit to the number of users, assets, accessories or admins we can have?

No. You can create as many users, assets, licenses and accessories as you need with no extra charges.

Q: I need help in streamlining my asset management in my organization?

We have a team of experts who can help in asset labelling, data collection, license management and designing your asset management policy. You can contact us for help. We would be happy to help you.

Q: What is the SLA?

We provide 99.9% uptime guarantee and also sign the special contact to have penalty clauses.

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