Service ticket automation can create a positive impact on customers’ experience. Researchers claim that customer service plays a significant role in determining their loyalty to a brand. Building the brand and gaining customers’ trust for your services depends on the customer service your business offers to the customers. Researchers have analyzed that customers prefer companies that value their time while providing customer service. Some of the features are a must for every business should have to get better CSAT scores and customer retention strategies.

Benefits of Service Ticket Automation for customer service

Automated Ticket solutions help in contextual responses offering a smooth customer service experience. It helps businesses increase CSAT scores, improve ROI, increase customer onboarding & customer retention levels, etc. To keep customer satisfaction increasing overall. The profitability in customer service operations plays an important role. 

Use cases of ticket automation

A ticketing system helps customer service/ customer support teams to manage service requests/incidents and tickets. The role of ticket automation is to get a ticket assigned, resolve the issues, and other perform operations in an automated manner. 

The rising demand for on-time customer service creates pressure on customer service/customer support teams. It increases the workload and makes the work hectic for them. One way to ease the pressure is to equip customer service agents/customer support agents with an automated system. A service ticket automation is a tool that can help them stay organized and handle any volume of customer service cases easily.

Check some Service cases of service ticket automation :  

A ticketing system helps customer service teams manage service requests and resolve them within the given timeline. 

Check out some use cases of ticketing automation applied in your business.

Automation of alerts to manage team coordination & events

Automation helps you quickly resolve events that potentially impact revenue & efficiency. The service desk system lets you build processes and notifications, and alerts. It specifies the rules to prepare the team, by managing details to resolve major & minor events. By automating alerts, technicians can better focus on ticket resolution. 

Accelerate ticket resolution time

Service Desk ticket automation helps to categorize the IT team’s tasks and make them accurately select the right category and subcategory for tickets to resolve. They can work with data and response times by allowing to automatically categorizing, route, prioritizing, and escalate tickets to resolution. 

Build automated streamline workflows processes

Automated processes can remove hindrances and bridge communication gaps. Automation is applied to simple tasks that have repetitive occurrences in your business. Accordingly, you can apply automation on tasks like ordering a device or attendance and customer support. It regulates processes while increasing consistency, reducing errors, and accelerating tasks.

Ticket Routing automation 

Automated ticketing systems route service tickets to agents based on predefined rules. Rules on the specific logic that routing of the ticketing system through the right channel. Ticket routing includes n query keywords, previous interaction history, and others, depending on the ticketing logic. Along with a live service agent, route tickets to customers or a customer service chatbot.

Ticket Closing 

Most service ticket system tickets are closed at once. Once the ticket is resolved the status is marked as closed.

There are cases when service tickets stay open for extended periods or remain unattended by the customer’s approval. An automated ticketing system can help keep your ticket database by closing tickets according to predefined rules.

Ticket alerts Automation 

Service ticket alerts consist of events, customers, ticket status updates, and more. Automated ticketing systems come with an alert feature. This feature sort to up-to-date regarding important service ticket milestones and events. Customization of alerts according to urgency and priority.

Ticket analytics

Each customer service ticket leaves behind a path in the form of email chains, chat logs, status updates, reports, and other data. The data can be a source of insights for service optimization. A ticketing system helps you gather and analyze data in a systematic form.

There are many use cases where the automation of service tickets can be helpful. To understand what exactly the customers are looking for, contextual solutions. It enables ticket management systems to manage multi-task and team coordination and efficiently handle major customer service tasks. Service ticket automation makes the ticket management system process simplified.

Impact of Automated Ticket resolution on different personas

The needs of the service agents and to organize data and the leads in the system. With Automated ticket resolution.

  Management of a flooded of customer service tickets can be one tedious job. It offers automation and customized solutions to make jobs easier and more efficient.

Automated ticket distribution can positively impact your team’s performance and profits. To resolve tickets within the timeline and enhance customer satisfaction scores. 

Deploying a helpdesk system for your business is a better option for business.

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What is a ticketing System?

The system enables to offer consistent customer support services. It enables the customer support team to manage, maintain streamline the work processes, and solve customer support problems in a go. To improvise customer experience with your business. All your business process demands are automating the support process and improving the accuracy at work.

The ticketing system Offers features like :

• Channel support
• Ticket routing & categorization
• Tracking & measurement
• Major integrations
• Automation
• Live chat and more

There are many features that ticketing software includes.

Reason Why your business requires an efficient ticketing system

There are many requirements of a business like managing, organizing, prioritizing, and consolidating support requests. A ticketing system or helpdesk system helps to create a setup for the team, streamline workflow, assign enquires, track inquiries, provide context to customer interactions, and more. The setup is managed to coordinate staff and maximize the output.

How does the ticketing system work?

IT helpdesk system solves end-to-end user issues, streamlines the working process, tracks ticket status, manages support staff, and more. The real-time data update and record the tickets interaction and conveys to the staff members. To manage multiple tasks and easily synchronize the processes here is the IT Ticketing system plays a role. Every ticket contains valuable data and it gives an insight to customers and the company. Variety of ways to reveal performance metrics and generate reports accordingly.  

Best features of the helpdesk ticketing system

The best IT helpdesk Ticketing system offers features that are easy to set up and have the power to maximize output and provide a better customer experience. Have a look at the features mentioned below and evaluate what works well for your business.

Omnichannel Support
Customers reach your business from channels like—email, social media, live chat, and phone— simultaneously. The insights gained during these interactions are scattered between tools and teams and the status is updated on the system. This offers customers dedicated customer support every time they reach out. But by combining customer profiles and conversations into a shared inbox, omnichannel support enables agents to serve customers’ preferred channels accordingly.

Ticket Routing, Categorization, and Tagging

To set up centralized customer support to track customer queries coordinate staff and efficiently handle the ticketing system.  To provide the best service, managers need to know the ticket’s status and what steps they must take, check if routing the ticket to a different agent or handling it themselves. Help desk ticketing systems also enable users to categorize and tag tickets, status, and notifications and automate the process. These categories and tags teams with the ability to quickly route support tickets to the agents that have the skills and knowledge to handle them.

Tracking and Measurement

The ticketing system raises the issues in the form of tickets and sets up the platform to solve the ticket issues. Whenever a customer raises a ticket, the ticketing system tries to resolve the issue by sending it to the right team members. Ticket issues support analytics and can check the ticket process. With a ticketing system, you can generate report-based issues. E.g., you want to estimate the time spent on issues, that can help to make an informed decision. It gives an idea of what resources are required and which are not in use

Integrations in a ticketing system

Customers make use of many channels for conversation; business uses different tools and databases and manage customer data. To create a centralized database storage system for the customers to analyze the data easily. A ticketing system organizes the data and its processes and adds the necessary integrations to make the work even more simplified. As a result, it becomes far easier to create a unified, streamlined customer experience.

Knowledge Base Management

The Ticketing systems have the knowledge base systems that help customers to summarize and store data, and information in searchable linked databases. This data is accessible by the team and can help in forming decisions for business at the earliest. This system improvises the customer experience with your business and makes the customer ease the issues to resolve them. The system enhances system performance by offering searchable databases and filters to the customers. The knowledge base provides support agents find accessible databases for the customers with an ease

Automation

What makes the process work uninterrupted way is letting customers get the right information and translate it to the right person and at right time. Managing the logistics, work schedule, workflow, routing information, etc processes ease the working operations and resolves the issues quickly.  The automation plays a role to send pre-set responses or emails anytime and get the interface more engaging, escalating the issues, fetching relevant customer data easily, and more.

It helps to utilize the time of agents more productive way and reduce repetitive tasks. Automation of tasks makes it easy to minimize the risk of human errors and improvised customer experience with the business.  Hence improving the business efficiency and making it more productive.

Create a well-structured tagging system

Tagging is an important feature of a ticketing system. To categorize the issues and conceptualize the tags based on the problem with an idea to get the ticket resolved soon. This makes the technicians can properly route and prioritize the ticket based on their urgency. This process makes the ticketing system more useful and helps to get productive results from it. Along, with the customer support agents to be active in tagging tickets as they learn new information while helping the customers.

Customer Satisfaction Score:

Our help desk ticketing system can predict customer satisfaction with each ticket. This gives agents a better understanding of what works. It can also help you save at-risk tickets before it’s too late. Gives an overall evaluation of the customer satisfaction score. This score can make the against realize what works for the business and what doesn’t work. It becomes easy to analyze where to improve to get better results.

Better internal team collaboration

Creating the setup where the ticketing agents and staff can coordinate and interact in the team efficiently. It smoothens the workflow process, and real-time data, track tickets, and monitors tickets. The main aim is to resolve the issue at the earliest. The root cause of this is often poor internal communication, which a ticketing system helps reduce or eliminate.

Conclusion

An efficient ticket system helps the team to resolve customer queries as quickly as possible but ticket collection and routing. Knowing what help desk ticketing solutions are capable of will help ensure what works well for business productivity and improvisation. You can opt for this ITM ticketing system to ease work and improvise business productivity. The tool that can make your business grow to the next level is a helpdesk ticketing system for business development.

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To manage the basic operations like assets management, their quantities, depreciation value, an asset in use, and more. Monitoring the operations and automating the workflow to give a better user experience. It can be a flexible tool.

Actions are what define steps within the business process and determine when to perform them. As the project moves ahead in the process of completion in the asset lifecycle. The properties keep on changing. Some changes are simple like updating object status and some changes can be complex, for example updating object status, triggering the workflow, sending notifications, running commands, etc. Implementing all changes to automate the workflow and improved efficiency.

Manage workflow operations with asset management

Help Desk software solution with asset management enables the system to automate workflow and controls action at object lifecycle based on roles in the process. This not only maintains the consistency of the workflow but also simplifies employees. Manage daily tasks by providing relevant options, and coordinating among the workforce in a timely. Click on appropriate action, fill out the action form and focus on work.

To sustain business operations and to make it grow ahead in the competition. To manage the operations and set an easy workflow to make the teamwork efficient. Deploying helpdesk software with an asset management solution can make you reach your business goals on time.  

To record activities of IT and non-IT assets with help desk software with asset management can help you to face the challenge and succeed. Deploying the apt technology for managing operations is the right choice to make for the business. Ticketing software enables to the discovery of all assets, categorizing them, and monitoring and tracking, regular updates automatically.

Features Helpdesk software with asset management offers for your business

Are you battling with spreadsheets?

To manage records, managing large asset inventories, and categorizing them for a huge customer base is a challenging task.  Have a look at the following features to explore the benefits of deploying Helpdesk software with IT asset management.

Manage customer information

Managing customer information is a big task. The customer’s interaction with your product, which customers produce more revenue, tracking & monitoring them. IT Helpdesk software makes it easy to manage information and centralized data & dashboard. Help desk software with asset management enables to manage assets, track tickets, assign roles, automate tasks, centralize data, and more. This makes the owners make smart and strategic decisions.

Asset management solution automates the work process and provides the information details required to accomplish the tasks.IT help desk software with asset management tools to keep customer information organized and provide high-quality support.

Custom Fields

Helpdesk software allows you to manage tasks by raising tickets to coordinate the workforce tasks. Along with custom fields to manage assets like price, purchase dates, warranty, last service date, assigned to which technician, etc. Custom fields come into use to manage assets when assets are imported or exported into the helpdesk software efficiently.

Automation

Asset management can automate workflow, automate actions based on roles in the processes. It enables to automate the work process, make it look more simplified, and provides relevant options to the technician to make them easy to work with and improve accuracy. Helpdesk automation software aims to ease the workflow, improve customer experiences and improve the efficiency of work which eventually gives the best results ROI for your business

Incident History

This system enables you to manage assets with help of tickets in just a few clicks. For example, a user submits a ticket saying “the laptop has some issue in working”. You can use the laptop asset involved in the ticket, later on, if the user complaints any issue with his laptop. You can view the incident history of that particular asset and fix that accordingly by technicians, incident history keeps the record of the issues, complaints, updating, etc that have been performed on the particular assets with help of tickets. Helpdesk software solution with asset management is what plays the role here. Without it, it becomes a challenging task to manage huge assets and resolve the issue on time. Asset management can be a powerful tool that helps you to improve the quality of your customer service.

Streamline the workflow

If automation of the workflow can improve accuracy and complete the tasks quickly. Then automation is the best choice to make the system more efficient and can be cost-effective. If the automation of workflow is applied efficiently to enhance the productivity, accuracy, efficient work process, improvise customer experience, and improvise ROI for the business. Its cost-efficient and can improve customer status faction with your business. All you need is to click the appropriate action, fill in the action form, and focus on your work again.

Performance Analytics

If you can measure performance analytics, make sure your business tracks performance indicators. Performance metrics like to Improve service delivery and user experience with performance analytics powered by flexible dashboards and customizable reports. Measure how your team is performing, ongoing trends, key metrics, and with flexible dashboards with few clicks.

Customize billing

Billing and placing orders are the most important work in your business. You can’t afford any mistakes in this section. So, to make the accuracy of billings, purchase orders should be done simultaneously along with helpdesk software solution works. The software is designed to enable you to manage bills, and assets, sort the purchase orders, etc with accuracy at work. You don’t have to compromise your other work to manage bills, you can do it simultaneously with

Help Desk support

With just a few clicks helpdesk software with asset management enables tracking time, managing tasks, raising tickets, resolving issues, asset management, and more. Drive notifications alert technicians to status changes or new tickets, so they’re informed, manage the information, and more. Centralized the customer management and asset management information so your technicians can use them for outstanding service no matter where they are. Managing customer queries, resolving the issue within the timeline and monitoring the process, and more.

Resolve issues quickly with Ticketing Tools

Whenever the customer raises a ticket or service request, they expect the team to fix the issues as soon as possible. The workflow of the ticketing process should be efficient and perfect. IT helpdesk software with asset management can ease the tasks boosts productivity and offer a better customer experience. Each ticket includes time tracking for custom ticket status, set ticket priority, and tracking where the ticket is in your workflow.

Conclusion

Make your system more flexible, and offer customers better service with IT helpdesk software solutions and asset management combination. Deploy flexible solutions, manage the workflow operations, automate tasks, and digitize form. Monitor tasks, resolve tickets,  manage the bill, and much more. Deploying an efficient technology for your business is profitable for your business. Focus on work and let the software manage the workflow.

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We can’t deny that modern business is dependent on physical assets or digital assets to gather good revenue for business and cope with marketing trends. It is very important to notice is the asset implementation giving profit to your business or not. However, asset management is a process that helps the organization. To get more value from their assets, initiate business growth, and reach the business goals within the timeline.

Investing to maintain software assets, digital assets, and fixed assets for your organization can give your business grow and stay ahead in the competitive markets.

For an organization, the main things are growth and consistency. This software can help you to make informed business decisions and contribute to business growth.  Asset management provides the organizations the scope to improve business efficacy and management of IT infrastructure efficiently. Moreover, use the effective software asset management tool to optimize the business environment and systematically use your assets.

Types of asset Management  

• Physical asset management – it is the process of managing things like fixed assets, inventory, infrastructure, hardware, and more of the organization
• Financial asset management –defines a process of monitoring and managing procurement, creating an investment strategy, managing purchase orders, and controlling the budget, costs, and stocks. The software takes care the calculations are done with accuracy
• Compliance management –this will enable streamlining of the processes for managing IT assets, digital assets, contractual maintenance, and managing non-physical assets. 

The reason why asset management software is a major concern for business growth

If the organizations lack asset management it can lead to compliance issues, wasted resources, delays, incurring heavy costs, and more. To lessen such risks, organizations should know how their assets are being utilized, their configuration, asset roles, etc. To achieve these goals, by implementing an IT asset management software system for the organization.

The main issue in the organization is to monitor and manage existing assets manually. This may lead to errors and compliance issues. So to avoid these errors ITM asset management software can help you to streamline the workflow and offer a platform where you can manage and monitor assets efficiently. Managing assets can give you good returns on their profit value for your business.

• It creates a structured process and streamlines the workflow
• Enables handling a large number of assets efficiently
• Reduces the possibility of errors
• Automates the [procedure and saves costs.
• Efficiency to assess potential risk with effective, measures

It enables the establishment of the process to improve the business operations and productivity of the organization. If the asset management process is implemented effectively, you can monitor and manage assets with a systematic approach. Moreover, organizations can increase production and returns on investment.

10 Features of asset management software for business growth

For the establishment of the process to improve business operations and productivity of the organization. ITM Asset management software offers these features to raise your business profit graphs.

1.     Remote access

The availability of remote access to the system is available on devices. It makes it easy for offsite users to access the asset’s information whenever they need it.

2.     Asset Audits

 Asset audits are necessary to verify the assets owned by the organization are in a good condition and are being utilized well. Asset management software enables you to schedule audits on assets in the timeline, receive status updates on the process, to make changes to missing and unrecorded assets. Calculate the expenses incurred in asset maintenance and depreciation costs and more. The assets are managed well.

3.     Asset Tagging

Asset tagging is one important feature of the asset management software we offer. In asset tagging, every asset or equipment is tracked and maintained at the same time.  It improvises the quality, and durability of assets and helps to recover at the time of audit.

4.     Asset Check-in & Checkout Time

This feature enables the organization to keep the track of its assets. To organize the assets that are in use and the assets that are not in use or the addition of new assets and much more. the software improves accuracy and monitors assets check-in and out timings on regular basis.

5. Cloud-based solution

Cloud hosting is an important feature for asset management software to have for your organizations. It gives information about the assets any time and anywhere. ITM asset management software makes it easy to access through the application or from a browser or by any device remotely.  Moreover, users can receive software updates when scheduled.

6.     Asset recovery

 ITM Asset management software enables asset recovery features in it. Asset recovery enables to maximization of the value of unused, depreciated assets value and evaluates them effectively. Asset recovery is done at the time when the asset of the organization is missing, depreciated, or for other reasons.

7.     Customization

The software comes with features and fields that might require changes to fit into the business workflow. So, if you want to make changes in the data fields, any addition of the feature. so, the software which is open for customization.

8. Restrictions for the user

User restriction is important to convey accurate data information and format. The access to multiple users would lead to many hands maintaining the data in one file. This might arise confusion about the asset and who has updated the information. The software will update the data and generate accurate information and it will be cross-checked by employees and admins as well.

8.     Asset Tracking

This feature lets you know exact details on a real-time basis about assets and management. It assists in scheduling the maintains of assets and plays an important role to increase the lifespan and durability of assists. When let you manage large asserts by assigning asset number or ID, so it can manage well.

 9. Notifications

A good asset management software should be able to communicate with its users. The software sends automated e-mails or in-app notifications for specific events to the contact list. The contact list can be customized.

10. Security & support

The asset management software allows you to restrict the users to access various asset categories.  Permission can be assigned to each asset so that the admin can control who is watching the list and who shouldn’t. Permissions for assets assigned to a user can edit or not, updated, read-only view, and more. As you won’t allow access to the software to everyone because it is not acceptable to access rights to everyone. You have the facility to restrict access to a few administrators for asset site locations they can view and edit, and set up data, reports, and modules.

Asset management software support is to get access to good technical support whenever a question arises. You should look forward to the software that would give instant replies to your queries via raising tickets.

Conclusion

Make your system more flexible, and offer customers better service with asset management software. Deploy flexible solutions, manage the workflow operations, automate tasks, and digitize form. Monitor tasks, resolve tickets,  manage the bill, and much more. Deploying an efficient technology for your business is profitable for your business. Focus on work and let the software manage the workflow. Asset management software is an important aspect of the business.

 Your business is very much valuable, and you have better knowledge about where it is and how it is doing. Moreover, Organization’s assets are the most important factors for the overall growth of your business. Therefore, you must look for asset management software very wisely. ITM asset management also provides Asset Management and Tracking Software. You can go for a demo.  

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Hardware asset management is the process of managing IT components like desktops, laptops, servers, etc. throughout their lifecycles from procurement to retirement. With the hardware asset management process, you can get real-time details of your hardware asset inventory. A bird’s-eye view of the asset life cycle, and an overview of how assets are used in your organization.

IT asset audit hardware enables your business to lead control on the system, manage tasks, resource implementation, and more. Asset hardware life cycle

IT Asset management managing the asset lifecycle. They will customize the solution that is required as per the need. The audit management solutions are quick and easy and allow to manage assets through audits. It enables you to get customized, accurate data, reporting, manage physical inventory, and more.  To access better results, real-time reports, and interactive team coordination, asset audits can help to achieve these goals.

What an asset auditing hardware can help you achieve following goals

• Asset auditing hardware can make sure assets are maintained efficently and their maintenance costs for assets they no longer a burdenthem efficiently.
• Make you aware about the Ghost assets that your organization have. Maintaining them if , possible bring  out the best value of asset.
• Some of the suspicious assets that posed security threats. The aim of asset auding hardware is to maintain them regularly.
• Process gaps with assets not being tracked correctly.
• Calculating the depreciation value of the assets on time.
• Evaluating the systems and processes currently in place that work to secure company data.
• Determine the potential risks and find ways to minimise risks.
• Safeguarding assets and ensuring they are maintaining on time.
• Check the information management process, is it maintaining standards.

The reasons below describe how asset auditing hardware can tackle business management:

Hardware audits are an assessment and analysis of hardware devices, hardware assets to make sure they function well and are in working condition. Reasons that make the hardware audit job more important, because of the following reasons:

Visibility to Make Decisions for

Asset auditing hardware enables to improvise asset visibility IT needs to make informed decisions critical to the organization. By consolidating this data in a centralized, you can begin making the changes you need to sustain your business and stay ahead of the competition.

To centralize data and IT asset

Maintaining, tracking, managing, and functionality of assets are taken care of by hardware asset audit. With an asset management tool, you can merge multiple data sets, centralize data, and real-time data management to manage assets efficiently.

Avoiding Unnecessary Technology Purchases

One of the major benefits asset auditing hardware gives to your business is, it scans in your assets is the ability to uncover exactly how many devices are there and connected to the assets. Keeping capital expenditures under control, keep track of what you have. For example, let’s say an executive has an older laptop that hasn’t been returned after upgrading. This could lead to making an unnecessary hardware purchase for new employees. This lack of visibility into how many devices are on hand can easily lead to unnecessary purchases simply due to the absence of data.

Manage Baseline inventory

To manage assets in your organization and to locate the inactive assets, disconnected, not functional, and auto-discovery tools.  Understanding what assets are with your organization, their compliance if required, and figure out the time for their maintenance. Without establishing an accurate baseline analysis, you can’t maintain a strong foundation for IT Asset management.  

Planning and to make informed decisions

Change is inevitable and planning to be prepared for the challenges. To understand the hardware asset your organization, have, accusation events, business consistency, future purchases planning, optimization. Calculating the asset deprecation value, redeploying assets and all the tasks is possible for regular audits. Performing regular audits of assets can make you utilize the assets more efficiently for business productivity.

Lessen security or compliance gaps  

Ways to maintain compliance and security for the assets. To maintain assets hardware, software, data and security, updating assets, and more. Asset auditing hardware makes it simple by enabling you to perform the following tasks:

• Validate that your equipment & assets are  authorized  
• Identify process or structural gaps
• Meet mandated compliance and financial reporting audit requirements
• All with 100% audit accuracy.

Retire and Depreciation of assets

An asset must be disposed of at the end of its useful, productive life. Before its disposal, the relationships are reviewed and processed so that it does not affect the organization or the environment.

This stage includes the removal of any business-critical information on the asset.

It is then disassembled part by part, with all pieces that can be reused is retained and those that cannot be reused being scrapped. If the asset contains any components that may pose an environmental threat, they are classified as hazardous and eliminated.

Conclusion

Hardware asset audits enable you to track your operations, manage assets lifecycle, reminders for renewals are coming up, calculate maintenance cost, manage employee work on a real-time basis, updates status, and more. Start cutting costs, saving time, and making smarter buying decisions today! Manage your assets well and improvise business productivity graphs. Consolidating all your assets add tremendous value to your organization, especially when it’s time to plan technology budgets.

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To create a workflow for the process occurring in a business there are some ways we have to be a keen eye. Once the placement of the team and the resources is done effectively. You can maximize the productivity of your business.

• Build your inventory using multiple discovery sources ·
• Track the complete life cycle of assets ·
• Manage software

ITAM is an ongoing process for managing software installation, hardware configuration, and information data. You can determine a strategy to utilize your available resources to meet predetermined business goals. The IT sector of any business is most valuable because of its technicalities and support role in the business profitability.

To sustain business operations and to make it grow ahead in the competition. To manage the operations and set an easy workflow to make the teamwork efficient. Asset management solutions can make you reach your business goals on time.  

IT asset management practices for business development

An effective IT asset management program delivers substantial benefits through IT cost management, increases quickness, and reduces risk. It significantly reduces compliance risk with increased asset audits.  It is a framework and set of processes for tracking, and managing financial, physical, and contractual aspects of IT assets through the life cycle. It is a practice to nurture and improvise organizational value, to deliver the best. 

Assist business in its development and growth. IT asset management is not a one-time job. Configure the assets regularly and protect them from depreciation. The constant reboot of ITAM to make them deliver the potential value. All organizations have assets, and their maintenance is important. To make the assets work for your business and enhance business growth.

This article is about sharing some best practices for making assets deliver the best possible value. You can ensure your business is equipped with safe assets, can work well, and is accountable. Don’t worry, just start implementing them in your plan.

How can ITAM help to manage assets?

ITAM supports the process of providing accurate information about assets. Their working, depreciation, maintenance, and if any change. ITAM aims to make the process even more agile by initiating effective integration or migrations, updates, and more.

The goal is asset tracking, minimizing compliance risk, reducing asset maintenance costs, and managing assets globally. Well, it can help to save time, and money, track assets and give real-time updates. Improve your business efficiency and accelerate business growth.

IT asset management includes:

Finance management Includes managing purchase prices, cost-related maintenance, and repair work. Upgradation, supplier, and vendor information, data management, stock management, and more.

Contractual management: This includes managing information about the warranty, lease, licenses, agreements, and more. All the tasks are automated and managed with few clicks

Inventory management: It includes management of inventory, location, ownership, asset depreciation value, tracking, allocation, and more. Manage your inventory and get better profit value.

 Some best practices for asset management

Calculate the value of the software and hardware of your IT organization which is responsible for the management and protection. The result of that calculation can give you an idea of the basic, physical cost of the item. What about the benefits we take from those assets and how can we evaluate them?

The ITAM uses the fundamental and a strategic approach to design practice to initiate, maintain and improve.  ITAM keeps you confident about the challenges and makes your organization responds efficiently. Be prepared and equip your business with efficient business tools.

Define your plan

Start to plan how to execute the plan in detail. Once you have a blueprint of what to do and how to do it. You become more capable to manage things and save time.

Planning process includes

Hardware and software approvals: Setting up of approval process and getting relevant employees onboard in ITAM software.

Tracking IT assets: Integration of IT assets with the tool, and keeping track and monitor of assets management.  

Usage of assets: Allocation of a specific role to the work personnel for management of assets in the software. The setup process for analyzing assets and their implementation.

Setup IT asset management personnel  

The proper allocation of the team to implement the ITAM software system operations efficiently. The configuration of the team according to their skills and performances.IT team, project manager, process owners, and seniors. This is a crucial aspect are done to bring out the productivity of your business.

The team would be responsible for the successful implementation of IT asset management software. Teaching employees about the new tools and onboarding for the task to be done wisely.

Adopt a strategic approach for implementing ITAM

Every asset has to qualify the stages like:

Planning: Determine which assets are required by the company. Configure the assets in the terms of asset approval and asset request. The Planning of assets management is essential for a smooth work process and business productivity.       

Procurement: To have a complete record of the asset details, its licensees, upgrade dates, and buying and leasing of assets. The procurement plan execution is to be done under observance.

Maintenance: This refers to maximizing the value of the asset and extending the asset’s life. Need to upgrade, repair, calculate depreciation cost and upgrade it when required.

Retire assets: The assets that are no longer in service and need to be sold or disposed of.  Manage assets and make the best use of them.

Automate the processes

An effective IT asset management system helps to automate IT assets and improvises performance and accuracy. This has many advantages for your business as it can minimize manual tasks and promote accuracy at work.  Example to automate compliance reports, updates, email alerts, expiration date reminders, inventory status, and much more.

Analysis of asset performance & maintenance proactively

How your asset is performing? Do your asset require any maintenance? To calculate the performance of the asset, You can compare the expenses related to assets with effective performance. If the asset is no more good at performance, you can dispose of, sell and discard the asset.  Tracking asset performance is always a good idea, and it saves your time.

Regulatory compliance

After the asset tracking and management is over. You can find accurate and updated reports to allow business owners to make strategic decisions. The compliance reports of the assets can make you confident for your businesses. ITAM enables you to get asset reports in a go.

Reminder and alerts

Track for license agreement, receivables, payables, complaints, recovery, and more. To keep the information in an organized way, so it is easy to manage and track. Reminders and alerts can assist you to update documentation, license, and update.  

Gather feedback for improvement

To gather feedback, and facilitate improvement. Along with it, you can determine where to change and initiate evolution. The longer you run and more you get the insights to improve and grow.

Conclusion

These were some best asset management practices to offer assistance to your business and improvise its performance. To make strategic and informed decisions for your business. Automate the process and initiate business growth to the next level. So these were some important practices to sustain and grow your business smoothly.

The post Best IT asset management practices for 2021 appeared first on IT Asset Management Software.

The system administrators can supervise multiple Remote desktop management protocol connections in a single window. The settings for separate servers or groups, save user credentials, allowing for automatic authentications.

The setup is beneficial for individual groups of computers where you can get regular access to each machine required. The administrators, lab managers, developers, and testers help to consolidate multiple RDP connections into a single window.

The remote desktop management tool enables administrators to organize, group, and control remote desktop connections. It was created to improve the management of multiple remote desktop management protocol connections and workspace control.

Remote desktop management enables businesses to set up a platform for users and can access them remotely.

Administrators can organize remote desktop connections with, a two-pane interface, and admins can define permission sessions. Admins can only import servers through a text file and manage desktops efficiently.

There are many reasons why your organization needs to have RDP software. For example, to manage inventory, remote access solutions, remote desktop, and much more. To minimize the running cost and offer features available in commercial products and more. It helps businesses manage and maintain operations on desktops remotely, with the assistance of an IT system.

Features of Remote desktop management solutions are: 

Terminal and remote pc or desktop :

This feature allows you to control or access any computer around the globe from any web browser. It is used by many organizations to handle their tasks remotely. 

 Remote access to files and documents : 

This feature enables the user to access files on any system remotely. Users can download, upload, rename, create a new folder, edit an existing one, and more. The storage of your own devices is accessible remotely by anyone. This feature eases the process of the exchange of information and offers a smooth workflow.

Remote desktop management for tracking tasks

This software helps to manage tasks and track multiple tasks remotely. It allows you to manage your business from any location, and still access each device and document.

Text, and document sharing 

During remote support sessions, the system enables users to share text and images with remote users. You can converse with remote users by text and document sharing. Feel the ease to coordinate with the team remotely.

Multi-operating system support

The server is built by NodeJS language and installed on any operating system. The agent is accessible by 32 or 64-bit Windows, Linux, macOS, and more. This software helps in remote access solutions and enhances business productivity.

Real-time user interface system. 

The remote desktop monitoring management system offers an interface that is real-time operations. Connecting devices and handling multiple activities and users effortlessly.  

 Manage power state and Monitor & Control them

Manage and control the functioning of the devices. Trace if the device is powered on, and check which devices are life on board. To send LAN commands on remote networks and manage device power management. 

 Forwarding od TCP ports

 The router tool maps local TCP or UDP ports on your local machine towards ports on remote devices. Performing sessions like RDP or SSH on devices anywhere on the web.

 Multi-User & permissions

Remote desktop management supports multi-user and occupancy of multiple devices. It enables giving permissions to the servers used by many users for server use.

Activity Records

This software enables the user to real-time track activities on remote devices. You can view the activity log, filter as per device or users, perform audit checks, and more. 

  File storage on the server

Server as a file store to upload, download, and make files available for access for the users. It makes the server easy to use and used as a cloud file storage server. 

Remote recording sessions 

This software enables you to record the sessions on remote desktops, terminals, and intel sessions by the server. The sessions are recorded and scheduled when required by the software.

Reporting and analytics

Remote desktop management monitors all tasks and collects data from those processes to create analytical reports. These reports are accessible and include information to make designs for organizations. These reports can be generated automatically through a scheduling system or on-demand.

Conclusion 

Remote desktop management software can manage complex tasks and ensure a smooth work process. This software can handle complex tasks and manage multiple tasks. The factories, network operations, bookings services, and more. You can use this software and automate tasks. Manage remote operations, initiate automation of tasks, reduce downtime, improve security and enhance business productivity. 

The post Remote desktop management for business solutions. appeared first on IT Asset Management Software.

Which asset needs tag?

No need to tag each and every single asset of the organization. It will be effective even you tag the following category assets.

• Assets which undergo frequent changes like maintenance, up-gradation, replacements
• Assets which will depreciate over time
• High-value assets

Bar-coding approach

There are a number of approaches in asset tagging. Above all, bar-coding approach is one of the effective approaches to tag the assets. In this approach, every single asset will be assigned to unique tags and bar-codes. Asset tags are differ from the serial numbers. Serial numbers are also unique identifiers. But the difference is manual serial number entries will create errors. Additionally, the serial number can be used to pinpoint the asset. Besides that, asset tags help in asset tracking too. The same can be used to recover more important details like warranty, purchase details, location, current status, asset model etc. IT Asset Management software uses this best approach to manage the bulk quantity business assets quickly and efficiently.

IT Asset Management software identifies the asset category, the depreciation of the asset and other specifications about the particular asset when tagging an asset. Additionally, the software captures the asset owner information and uses the label to highlight the current state of the asset. This helps to identify the status easily.

Benefits

• Asset tagging enables a standard system for the asset management process
• Tracks the status of an asset and the useful life and depreciation
• Captures each movement of an asset
• Reduces possibilities of asset loss and theft
• Directly report to inventory/database
• Enables accurate asset tracking
• Improve the control of  inventory management
• Helps in compliance
• Helps collecting the data which required to make tax calculations

Also read, Asset Management can save $1M Dollars, real case study by ITAM

The post Why Asset Tagging is one of the key elements for the successful business? appeared first on IT Asset Management Software.

System Admin tools to cut cost and organize your department starting from erp to #itassetmanagement.in

A curated list of amazingly awesome open source sysadmin resources inspired by Awesome PHP

• • Cloning
  • Cloud Computing
  • Cloud Storage
  • Code Review
  • Collaborative Software
  • Configuration Management Database
  • Configuration Management
  • Continuous Integration & Continuous Deployment
  • Distributed Filesystems
  • DNS
  • Hosting Control Panels
  • IMAP/POP3
  • IT Asset Management
  • LDAP
  • Log Management
  • Monitoring
  • Metric & Metric Collection
  • Network Configuration Management
  • Newsletter
  • NoSQL
  • Packaging
  • Queuing
  • RDBMS
  • Security
  • Service Discovery
  • SMTP
  • Software Containers
  • SSH
  • Statistics
  • Ticketing systems
  • Troubleshooting
  • Project Management
  • Version control
  • Virtualization
  • VPN
  • XMPP
  • Web
  • Webmails
  • Wikis
• Resources
  • Blogs
  • Books
  • Editors
  • Newsletters
  • Repositories
  • Websites
• Contributing

Backups

Backup software.

• Amanda – Client-server model backup tool.
• Bacula – Another Client-server model backup tool.
• Backupninja – Lightweight, extensible meta-backup system.
• Backuppc – Client-server model backup tool with file pooling scheme.
• Bup – Incremental backups with rolling checksums, git packfiles, de-duplication, and a FUSE filesystem.
• Burp – Network backup and restore program.
• Duplicity – Encrypted bandwidth-efficient backup using the rsync algorithm.
• FreeFileSync – Folder comparison and synchronization tool.
• Lsyncd – Watches a local directory trees for changes, and then spawns a process to synchronize the changes. Uses rsync by default.
• Rsnapshot – Filesystem Snapshotting Utility.
• SafeKeep – Centralized pull-based backup using rdiff-backup.
• TarSnap – Secure backup service with an open-source client.
• UrBackup – Another client-server backup system.

Backup libraries.

• Backup – Provides an elegant DSL in Ruby for performing backups on UNIX-like systems.
• DREBS – AWS EBS backup script that supports strategies.

Cloning

Cloning software.

• Clonezilla – Partition and disk imaging/cloning program.
• Fog – Another computer cloning solution.
• Redo Backup – Easy Backup, Recovery and Restore.

Cloud Computing

• AppScale – Open source cloud software with Google App Engine compatibility.
• Archipel – Manage and supervise virtual machines using Libvirt.
• CloudStack – Cloud computing software for creating, managing, and deploying infrastructure cloud services.
• Cobbler – Cobbler is a Linux installation server that allows for rapid setup of network installation environments.
• Eucalyptus – Open source private cloud software with AWS compatibility.
• Mesos – Develop and run resource-efficient distributed systems.
• OpenNebula – An user-driven cloud management platform for sysadmins and devops.
• OpenStack – Open source software for building private and public clouds.
• The Foreman – Foreman is a complete lifecycle management tool for physical and virtual servers. FOSS.

Cloud Orchestration

• BOSH – IaaS orchestration platform originally written for deploying and managing Cloud Foundry PaaS, but also useful for general purpose distributed systems.
• Cloudify – Open source TOSCA-based cloud orchestration software platform written in Python and YAML.
• Juju – Cloud orechestration tool which manages services as charms, YAML configuration and deployment script bundles.
• MCollective – Ruby framework to manage server orchestration, developed by Puppet labs.
• Overcast – Deploy VMs across different cloud providers, and run commands and scripts across any or all of them in parallel via SSH.
• Rundeck – Simple orchestration tool.
• Salt – It’s written in Python.
• serf – Serf is a tool for cluster membership
• consul – It is a tool for discovering and configuring services in your infrastructure.
• zookeeper – ZooKeeper is a centralized service for maintaining configuration information, naming, providing distributed synchronization, and providing group services.
• etcd – A highly-available key value store for shared configuration and service discovery
• doozerd – Doozer is a highly-available, completely consistent store for small amounts of extremely important data.

Cloud Storage

• git-annex assistant – A synchronized folder on each of your OSX and Linux computers, Android devices, removable drives, NAS appliances, and cloud services.
• ownCloud – Provides universal access to your files via the web, your computer or your mobile devices.
• Seafile – Another Open Source Cloud Storage solution.
• SparkleShare – Provides cloud storage and file synchronization services. By default, it uses Git as a storage back-end.
• Swift – A highly available, distributed, eventually consistent object/blob store.
• Syncthing – Open Source system for private, encrypted and authenticated distribution of data.

Code Review

Web Based collaborative code review system.

• Gerrit – Based on the Git version control, it facilitates software developers to review modifications to the source code and approve or reject those changes.
• Review Board – Available as free software under the MIT License.

Collaborative Software

Collaborative software or groupware suites.

• Citadel/UX – Collaboration suite (messaging and groupware) that is descended from the Citadel family of programs.
• EGroupware – Groupware software written in PHP.
• Horde Groupware – PHP based collaborative software suite that includes email, calendars, wikis, time tracking and file management.
• Kolab – Another groupware suite.
• SOGo – Collaborative software server with a focus on simplicity and scale-ability.
• Zimbra – Collaborative software suite, that includes an email server and web client.

Configuration Management Database

Configuration management database (CMDB) software.

• i-doit – Open Source IT Documentation and CMDB.
• iTop – A complete open source, ITIL, web based service management tool.
• Ralph – Asset management, DCIM and CMDB system for large Data Centers as well as smaller LAN networks.
• Clusto – Helps you keep track of your inventory, where it is, how it’s connected, and provides an abstracted interface for interacting with the elements of the infrastructure.

Configuration Management

Configuration management tools.

• Ansible – It’s written in Python and manages the nodes over SSH.
• CFEngine – Lightweight agent system. Configuration state is specified via a declarative language.
• Chef – It’s written in Ruby and Erlang and uses a pure-Ruby DSL.
• Fabric – Python library and cli tool for streamlining the use of SSH for application deployment or systems administration tasks.
• Pallet – Infrastructure definition, configuration and management via a Clojure DSL.
• Puppet – It’s written in Ruby and uses Puppet’s declarative language or a Ruby DSL.
• Salt – It’s written in Python.
• Slaughter – It’s written in Perl.

Continuous Integration & Continuous Deployment

Continuous integration/deployment software.

• Buildbot – Python-based toolkit for continuous integration.
• Drone – Continuous integration server built on Docker and configured using YAML files.
• GitLab CI – Based off of ruby. They also provide GitLab, which manages git repositories.
• Go – Open source continuous delivery server.
• Jenkins – An extendable open source continuous integration server.
• Vlad the Deployer – Deployment automation.

Distributed File-systems

Network distributed file systems.

• Ceph – Distributed object store and file system.
• DRBD – Distributed Replicated Block Device.
• LeoFS – Unstructured object/data storage and a highly available, distributed, eventually consistent storage system.
• GlusterFS – Scale-out network-attached storage file system.
• HDFS – Distributed, scale-able, and portable file-system written in Java for the Hadoop framework.
• Lustre – A type of parallel distributed file system, generally used for large-scale cluster computing.
• MooseFS – Fault tolerant, network distributed file system.
• MogileFS – Application level, network distributed file system.
• OpenAFS – Distributed network file system with read-only replicas and multi-OS support.
• TahoeLAFS – secure, decentralized, fault-tolerant, peer-to-peer distributed data store and distributed file system.
• XtreemFS – XtreemFS is a fault-tolerant distributed file system for all storage needs.

DNS

DNS servers.

• Bind – The most widely used name server software.
• djbdns – A collection of DNS applications, including tinydns.
• Designate – DNS REST API that support several DNS servers as its backend.
• dnsmasq – A lightweight service providing DNS, DHCP and TFTP services to small-scale networks.
• Knot – High performance authoritative-only DNS server.
• NSD – Authoritative only, high performance, simple name server.
• PowerDNS – DNS server with a variety of data storage back-ends and load balancing features.
• Unbound – Validating, recursive, and caching DNS resolver.
• Yadifa – Lightweight authoritative Name Server with DNSSEC capabilities powering the .eu top-level domain.

Hosting Control Panels

Web hosting control panels

• Ajenti – Control panel for Linux and BSD.
• Feathur – VPS Provisioning and Management Software.
• ISPConfig – Hosting control panel for Linux.
• VestaCP – Hosting panel for Linux but with Nginx.
• Virtualmin – Control panel for Linux based on webmin.
• ZPanel – Control panel for Linux, BSD, and Windows.

IMAP/POP3

IMAP/POP3 mail servers.

• Courier IMAP/POP3 – Fast, scalable, enterprise IMAP and POP3 server.
• Cyrus IMAP/POP3 – Intended to be run on sealed servers, where normal users are not permitted to log in.
• Dovecot – IMAP and POP3 server written primarily with security in mind.
• Qpopper – One of the oldest and most popular server implementations of POP3.

IT Asset Management

IT Assets Management software.

• IT Asset management (#itassetmanagement.in) – Asset & license management software with barcode print option.
• GLPI – Information Resource-Manager with an additional Administration Interface.
• OCS Inventory NG – Enables users to inventory their IT assets.
• RackTables – Datacenter and server room asset management like document hardware assets, network addresses, space in racks, networks configuration.
• Ralph – Asset management, DCIM and CMDB system for large Data Centers as well as smaller LAN networks.

LDAP

LDAP servers.

• 389 Directory Server – Developed by Red Hat.
• Apache Directory Server – Apache Software Foundation project written in Java.
• Fusion Directory – Improve the Management of the services and the company directory based on OpenLDAP.
• OpenDJ – Fork of OpenDS.
• OpenDS – Another directory server written in Java.
• OpenLDAP – Developed by the OpenLDAP Project.

LDAP management

• Apache Directory Studio – The Eclipse-based LDAP browser and directory client

Log Management

Log management tools: collect, parse, visualize …

• Elasticsearch – A Lucene Based Document store mainly used for log indexing, storage and analysis.
• Fluentd – Log Collector and Shipper.
• Flume – Distributed log collection and aggregation system.
• Graylog2 – Plugged Log and Event Analysis Server with Alerting options.
• Heka – Stream processing system which may be used for log aggregation.
• Kibana – Visualize logs and time-stamped data.
• Logstash – Tool for managing events and logs.
• Octopussy – Log Management Solution (Visualize / Alert / Report).

Monitoring

Monitoring software.

• Cacti – Web-based network monitoring and graphing tool.
• Cabot – Monitoring and alerts, similar to PagerDuty.
• Centreon – IT infrastructure and application monitoring for service performance.
• check_mk – Collection of extensions for Nagios.
• Dash – A low-overhead monitoring web dashboard for a GNU/Linux machine.
• Icinga – Fork of Nagios.
• LibreNMS – fork of Observium.
• Monit – Small Open Source utility for managing and monitoring Unix systems.
• Munin – Networked resource monitoring tool.
• Naemon – Network monitoring tool based on the Nagios 4 core with performance enhancements and new features.
• Nagios – Computer system, network and infrastructure monitoring software application.
• Observium – SNMP monitoring for servers and networking devices. Runs on linux.
• OMD – The Open Monitoring Distribution.
• Opsview – Based on Nagios 4, Opsview Core is ideal for small IT and test environments.
• Riemann – Flexible and fast events processor allowing complex events/metrics analysis.
• Sensu – Open source monitoring framework.
• Sentry – Application monitoring, event logging and aggregation.
• Shinken – Another monitoring framework.
• Thruk – Multibackend monitoring web interface with support for Naemon, Nagios, Icinga and Shinken.
• Xymon – Network monitoring inspired by Big Brother.
• Zabbix – Enterprise-class software for monitoring of networks and applications.
• Zenoss – Application, server, and network management platform based on Zope.

Metric & Metric Collection

Metric gathering and display software.

• Collectd – System statistic collection daemon.
• Collectl – High precision system performance metrics collecting tool.
• Dashing – Ruby gem that allows for rapid statistical dashboard development. An all HTML5 approach allows for big screen displays in data centers or conference rooms.
• Diamond – Python based statistic collection daemon.
• Ganglia – High performance, scalable RRD based monitoring for grids and/or clusters of servers. Compatible with Graphite using a single collection process.
• Grafana – A Graphite & InfluxDB Dashboard and Graph Editor.
• Graphite – Open source scaleable graphing server.
• InfluxDB – Open source distributed time series database with no external dependencies.
• KairosDB – Fast distributed scalable time series database, fork of OpenTSDB 1.x.
• OpenTSDB – Store and server massive amounts of time series data without losing granularity.
• RRDtool – Open source industry standard, high performance data logging and graphing system for time series data.
• Statsd – Application statistic listener.

Network Configuration Management

Network configuration management tools.

• GestióIP – An automated web based IPv4/IPv6 IP Address Management tool.
• RANCID – Monitors network device’s configuration and maintain history of changes.
• rConfig – Another network device configuration management tool.

Newsletters

Newsletter software.

• DadaMail – Mailing List Manager, written in Perl.
• phpList – Newsletter manager written in PHP.

NoSQL

NoSQL databases.

• Column-Family
  • Apache HBase – Hadoop database, a distributed, big data store.
  • Cassandra – Distributed DBMS designed to handle large amounts of data across many servers.
  • Hypertable – C++ based BigTable-like DBMS, communicates through Thrift and runs either as stand-alone or on distributed FS such as Hadoop.
• Document Store
  • CouchDB – Ease of use, with multi-master replication document-oriented database system.
  • ElasticSearch – Java based database, popular with log aggregation, and email archiving projects.
  • MongoDB – Another document-oriented database system.
  • RavenDB – Document based database with ACID/Transnational features.
  • RethinkDB – Open source distributed document store database, focuses on JSON.
• Graph
  • FlockDB – Twitter’s distributed, fault-tolerant graph database.
  • Neo4j – Open source graph database.
• Key-Value
  • LevelDB – Google’s high performance key/value database.
  • Redis – Networked, in-memory, key-value data store with optional durability.
  • Riak – Another fault-tolerant key-value NoSQL database.

Comparison of NoSQL servers: http://kkovacs.eu/cassandra-vs-mongodb-vs-couchdb-vs-redis

Packaging

• fpm – Versatile multi format package creator.
• omnibus-ruby – Full stack, cross distro packaging software (Ruby).
• packman – Full stack, cross distro packaging software (Python).
• tito – Builds RPMs for git-based projects.

Queuing

Queuing software

• ActiveMQ – An open source message broker written in Java together with a full JMS client.
• BeanstalkD – A simple, fast work queue.
• Gearman – Fast multi-language queuing/job processing platform.
• Kafka – A high-throughput distributed messaging system.
• NSQ – A realtime distributed messaging platform.
• RabbitMQ – Robust, fully featured, cross distro queuing system.

Queuing libraries

• ZeroMQ – High-performance asynchronous messaging library.

RDBMS

Relational DBMS.

• Firebird – True universal open source database.
• Galera – Galera Cluster for MySQL is an easy-to-use high-availability solution with high system up-time, no data loss, and scalability for future growth.
• MariaDB – Community-developed fork of the MySQL.
• MySQL – Most popular RDBMS server.
• Percona Server – Enhanced, drop-in MySQL replacement.
• PostgreSQL – Object-relational database management system (ORDBMS).
• PostgreSQL-XL – Scalable Open Source PostgreSQL-based database cluster.
• SQLite – Library that implements a self-contained, serverless, zero-configuration, transactional SQL DBS.

Security

Security tools.

• Denyhosts – Thwart SSH dictionary based attacks and brute force attacks.
• Fail2Ban – Scans log files and takes action on IPs that show malicious behavior.
• SpamAssassin – A powerful and popular email spam filter employing a variety of detection techniques.

Service Discovery

• Consul – Consul is a tool for service discovery, monitoring and configuration.
• Doozerd – Doozer is a highly-available, completely consistent store for small amounts of extremely important data.
• ZooKeeper – ZooKeeper is a centralized service for maintaining configuration information, naming, providing distributed synchronization, and providing group services.

SMTP

SMTP servers.

• Exim – Message transfer agent (MTA) developed at the University of Cambridge.
• Haraka – A high-performance, pluginable SMTP server written in JavaScript.
• MailCatcher – Ruby gem that deploys a simply SMTP MTA gateway that accepts all mail and displays in web interface. Useful for debugging or development.
• Maildrop – Open Source disposable email SMTP server, also useful for development.
• OpenSMTPD – Secure SMTP server implementation from the OpenBSD project.
• Postfix – Fast, easy to administer, and secure Sendmail replacement.
• Qmail – Secure Sendmail replacement.
• Sendmail – Message transfer agent (MTA).

Software Containers

Operating system–level virtualization.

• Bitnami – Produces open source installers or software packages for web applications and development stacks as well as virtual appliances.
• Docker – Open platform for developers and sysadmins to build, ship, and run distributed applications.
• OpenVZ – Container-based virtualization for Linux.

SSH

SSH tools.

• autossh – Automatically respawn ssh session after network interruption.
• Cluster SSH – Controls a number of xterm windows via a single graphical console.
• DSH – Dancer’s shell / distributed shell – Wrapper for executing multiple remote shell commands from one command line.
• Mosh – The mobile shell.
• parallel-ssh – Provides parallel versions of OpenSSH and related tools.
• SSH Power Tool – Execute commands and upload files to many servers simultaneously without using pre-shared keys.

Statistics

Analytics software.

• Analog – The most popular logfile analyser in the world.
• GoAccess – Open source real-time web log analyzer and interactive viewer that runs in a terminal.
• Piwik – Free and open source web analytics application.
• Webalizer – Fast, free web server log file analysis program.

Ticketing systems

Web-based ticketing system.

• Bugzilla – General-purpose bugtracker and testing tool originally developed and used by the Mozilla project.
• Cerb – A group-based e-mail management project built with a commercial open source license.
• Flyspray – Web-based bug tracking system written in PHP.
• MantisBT – Another web-based bug tracking system.
• osTicket – Open source support ticket system.
• Otrs – A free and open-source trouble ticket system software package that a company, organization, or other entity can use to assign tickets to incoming queries and track further communications about them.
• Request Tracker – Ticket-tracking system written in Perl.
• TheBugGenie – Open source ticket system with extremely complete users rights granularity.

Troubleshooting

Troubleshooting Tools.

• mitmproxy – A Python tool used for intercepting, viewing and modifying network traffic. Invaluable in troubleshooting certain problems.
• Sysdig – Capture system state and activity from a running Linux instance, then save, filter and analyze.
• Wireshark – The world’s foremost network protocol analyzer.

Project Management

Web-based project management and bug tracking systems.

• ChiliProject – Fork of Redmine.
• GitBucket Clone of GitHub written in Scala; single jar install.
• GitLab – Clone of GitHub written in Ruby.
• Gogs – Written in Go.
• OpenProject – Project collaboration with open source.
• Phabricator Written in PHP.
• Redmine – Written in ruby on rails.
• The Bug Genie – Written in PHP.
• Trac – Written in python.

Version control

Software versioning and revision control.

• Fossil – Distributed version control with built-in wiki and bug tracking.
• Git – Distributed revision control and source code management (SCM) with an emphasis on speed.
• GNU Bazaar – Distributed revision control system sponsored by Canonical.
• Mercurial – Another distributed revision control.
• Subversion – Client-server revision control system.

Virtualization

Virtualization software.

• Ganeti – Cluster virtual server management software tool built on top of KVM and Xen.
• KVM – Linux kernel virtualization infrastructure.
• oVirt – Manages virtual machines, storage and virtual networks.
• Packer – A tool for creating identical machine images for multiple platforms from a single source configuration.
• Vagrant – Tool for building complete development environments.
• VirtualBox – Virtualization product from Oracle Corporation.
• Xen – Virtual machine monitor for 32/64 bit Intel / AMD (IA 64) and PowerPC 970 architectures.

VPN

VPN software.

• OpenVPN – Uses a custom security protocol that utilizes SSL/TLS for key exchange.
• Pritunl – OpenVPN based solution. Easy to set up.
• SoftEther – Multi-protocol software VPN with advanced features
• sshuttle – Poor man’s VPN.
• strongSwan – Complete IPsec implementation for Linux.
• tinc – Distributed p2p VPN.

XMPP

XMPP servers.

• ejabberd – XMPP instant messaging server written in Erlang/OTP.
• Metronome IM – Fork of Prosody IM.
• MongooseIM – Fork of ejabberd.
• Openfire – Real time collaboration (RTC) server.
• Prosody IM – XMPP server written in Lua.
• Tigase – XMPP server implementation in Java.

Webmails

Webmail applications.

• Mailpile – A modern, fast web-mail client with user-friendly encryption and privacy features.
• Roundcube – Browser-based IMAP client with an application-like user interface.

Web

Web servers.

• Apache – Most popular web server.
• Cherokee – Lightweight, high-performance web server/reverse proxy.
• Lighttpd – Web server more optimized for speed-critical environments.
• Nginx – Reverse proxy, load balancer, HTTP cache, and web server.
• uWSGI – The uWSGI project aims at developing a full stack for building hosting services.

Web Performance

• HAProxy – Software based load Balancing, SSL offloading and performance optimization, compression, and general web routing.
• Varnish – HTTP based web application accelerator focusing on optimizing caching and compression.

Wikis

Wiki software.

• DokuWiki – Simple to use and highly versatile wiki that doesn’t require a database.
• Gollum – A simple, Git-powered wiki with a sweet API and local frontend.
• ikiwiki – A wiki compiler.
• Mediawiki – Used to power Wikipedia.
• MoinMoin – An advanced, easy to use and extensible WikiEngine with a large community of users.
  • Ōlelo Wiki – A a wiki that stores pages in a Git repository.
• TiddlyWiki – Complete interactive wiki in JavaScript.

Resources

Various resources, such as books, websites and articles, for improving your skills and knowledge.

Blogs

• Code as Craft – Etsy’s Ops blog, lots of technical posts.
• DevOpsGuys – Devops consultants who blog about operations.
• Rackspace Developers – Slightly biased blog with lots of Devops Topics.

Books

Sysadmin related books.

• The Linux Command Line – A book about the Linux command line by William Shotts.
• The Phoenix Project: A Novel about IT, DevOps, and Helping Your Business Win – How DevOps techniques can fix the problems that happen in IT organizations.
• The Practice of System and Network Administration – The first and second editions describes the best practices of system and network administration, independent of specific platforms or technologies.
• The Visible Ops Handbook: Implementing ITIL in 4 Practical and Auditable Steps – Is a methodology designed to jumpstart implementation of controls and process improvement.
• UNIX and Linux System Administration Handbook – Approaches system administration from a practical perspective.

Editors

Open source code editors.

• Atom – A hackable text editor from Github.
• Brackets – Open source code editor for web designers and front-end developers.
• Eclipse – IDE written in Java with an extensible plug-in system.
• Geany – GTK2 text editor.
• GNU Emacs – An extensible, customizable text editor-and more.
• Haroopad – Markdown editor with live preview.
• ICEcoder – Code editor awesomeness, built with common web languages.
• jotgit – Git-backed real-time collaborative code editing.
• Light Table – The next generation code editor.
• Lime – Aims to provide an open source solution to Sublime Text
• TextMate – A graphical text editor for OS X.
• Vim – A highly configurable text editor built to enable efficient editing.

Newsletters

• Servers for Hackers – Newsletter for programmers who find themselves needing to know their way around a server.

Repositories

Software package repositories.

• Dotdeb – Repository with LAMP updated packages for Debian.
• Remi – Repository with LAMP updated packages for RHEL/Centos/Fedora.

Websites

Useful sysadmin related websites.

• Ops School – Comprehensive program that will help you learn to be an operations engineer.
• Digital Ocean Tutorials – A surprisingly vast resource for getting the basics of certain applications, tools, or even systems administration topics.

The post System Admin tools free and opensource appeared first on IT Asset Management Software.

System Admin tools to cut cost and organize your department starting from erp to #itassetmanagement.in

A curated list of amazingly awesome open source sysadmin resources inspired by Awesome PHP

• • Cloning
  • Cloud Computing
  • Cloud Storage
  • Code Review
  • Collaborative Software
  • Configuration Management Database
  • Configuration Management
  • Continuous Integration & Continuous Deployment
  • Distributed Filesystems
  • DNS
  • Hosting Control Panels
  • IMAP/POP3
  • IT Asset Management
  • LDAP
  • Log Management
  • Monitoring
  • Metric & Metric Collection
  • Network Configuration Management
  • Newsletter
  • NoSQL
  • Packaging
  • Queuing
  • RDBMS
  • Security
  • Service Discovery
  • SMTP
  • Software Containers
  • SSH
  • Statistics
  • Ticketing systems
  • Troubleshooting
  • Project Management
  • Version control
  • Virtualization
  • VPN
  • XMPP
  • Web
  • Webmails
  • Wikis
• Resources
  • Blogs
  • Books
  • Editors
  • Newsletters
  • Repositories
  • Websites
• Contributing

Backups

Backup software.

• Amanda – Client-server model backup tool.
• Bacula – Another Client-server model backup tool.
• Backupninja – Lightweight, extensible meta-backup system.
• Backuppc – Client-server model backup tool with file pooling scheme.
• Bup – Incremental backups with rolling checksums, git packfiles, de-duplication, and a FUSE filesystem.
• Burp – Network backup and restore program.
• Duplicity – Encrypted bandwidth-efficient backup using the rsync algorithm.
• FreeFileSync – Folder comparison and synchronization tool.
• Lsyncd – Watches a local directory trees for changes, and then spawns a process to synchronize the changes. Uses rsync by default.
• Rsnapshot – Filesystem Snapshotting Utility.
• SafeKeep – Centralized pull-based backup using rdiff-backup.
• TarSnap – Secure backup service with an open-source client.
• UrBackup – Another client-server backup system.

Backup libraries.

• Backup – Provides an elegant DSL in Ruby for performing backups on UNIX-like systems.
• DREBS – AWS EBS backup script that supports strategies.

Cloning

Cloning software.

• Clonezilla – Partition and disk imaging/cloning program.
• Fog – Another computer cloning solution.
• Redo Backup – Easy Backup, Recovery and Restore.

Cloud Computing

• AppScale – Open source cloud software with Google App Engine compatibility.
• Archipel – Manage and supervise virtual machines using Libvirt.
• CloudStack – Cloud computing software for creating, managing, and deploying infrastructure cloud services.
• Cobbler – Cobbler is a Linux installation server that allows for rapid setup of network installation environments.
• Eucalyptus – Open source private cloud software with AWS compatibility.
• Mesos – Develop and run resource-efficient distributed systems.
• OpenNebula – An user-driven cloud management platform for sysadmins and devops.
• OpenStack – Open source software for building private and public clouds.
• The Foreman – Foreman is a complete lifecycle management tool for physical and virtual servers. FOSS.

Cloud Orchestration

• BOSH – IaaS orchestration platform originally written for deploying and managing Cloud Foundry PaaS, but also useful for general purpose distributed systems.
• Cloudify – Open source TOSCA-based cloud orchestration software platform written in Python and YAML.
• Juju – Cloud orechestration tool which manages services as charms, YAML configuration and deployment script bundles.
• MCollective – Ruby framework to manage server orchestration, developed by Puppet labs.
• Overcast – Deploy VMs across different cloud providers, and run commands and scripts across any or all of them in parallel via SSH.
• Rundeck – Simple orchestration tool.
• Salt – It’s written in Python.
• serf – Serf is a tool for cluster membership
• consul – It is a tool for discovering and configuring services in your infrastructure.
• zookeeper – ZooKeeper is a centralized service for maintaining configuration information, naming, providing distributed synchronization, and providing group services.
• etcd – A highly-available key value store for shared configuration and service discovery
• doozerd – Doozer is a highly-available, completely consistent store for small amounts of extremely important data.

Cloud Storage

• git-annex assistant – A synchronized folder on each of your OSX and Linux computers, Android devices, removable drives, NAS appliances, and cloud services.
• ownCloud – Provides universal access to your files via the web, your computer or your mobile devices.
• Seafile – Another Open Source Cloud Storage solution.
• SparkleShare – Provides cloud storage and file synchronization services. By default, it uses Git as a storage back-end.
• Swift – A highly available, distributed, eventually consistent object/blob store.
• Syncthing – Open Source system for private, encrypted and authenticated distribution of data.

Code Review

Web Based collaborative code review system.

• Gerrit – Based on the Git version control, it facilitates software developers to review modifications to the source code and approve or reject those changes.
• Review Board – Available as free software under the MIT License.

Collaborative Software

Collaborative software or groupware suites.

• Citadel/UX – Collaboration suite (messaging and groupware) that is descended from the Citadel family of programs.
• EGroupware – Groupware software written in PHP.
• Horde Groupware – PHP based collaborative software suite that includes email, calendars, wikis, time tracking and file management.
• Kolab – Another groupware suite.
• SOGo – Collaborative software server with a focus on simplicity and scale-ability.
• Zimbra – Collaborative software suite, that includes an email server and web client.

Configuration Management Database

Configuration management database (CMDB) software.

• i-doit – Open Source IT Documentation and CMDB.
• iTop – A complete open source, ITIL, web based service management tool.
• Ralph – Asset management, DCIM and CMDB system for large Data Centers as well as smaller LAN networks.
• Clusto – Helps you keep track of your inventory, where it is, how it’s connected, and provides an abstracted interface for interacting with the elements of the infrastructure.

Configuration Management

Configuration management tools.

• Ansible – It’s written in Python and manages the nodes over SSH.
• CFEngine – Lightweight agent system. Configuration state is specified via a declarative language.
• Chef – It’s written in Ruby and Erlang and uses a pure-Ruby DSL.
• Fabric – Python library and cli tool for streamlining the use of SSH for application deployment or systems administration tasks.
• Pallet – Infrastructure definition, configuration and management via a Clojure DSL.
• Puppet – It’s written in Ruby and uses Puppet’s declarative language or a Ruby DSL.
• Salt – It’s written in Python.
• Slaughter – It’s written in Perl.

Continuous Integration & Continuous Deployment

Continuous integration/deployment software.

• Buildbot – Python-based toolkit for continuous integration.
• Drone – Continuous integration server built on Docker and configured using YAML files.
• GitLab CI – Based off of ruby. They also provide GitLab, which manages git repositories.
• Go – Open source continuous delivery server.
• Jenkins – An extendable open source continuous integration server.
• Vlad the Deployer – Deployment automation.

Distributed File-systems

Network distributed file systems.

• Ceph – Distributed object store and file system.
• DRBD – Distributed Replicated Block Device.
• LeoFS – Unstructured object/data storage and a highly available, distributed, eventually consistent storage system.
• GlusterFS – Scale-out network-attached storage file system.
• HDFS – Distributed, scale-able, and portable file-system written in Java for the Hadoop framework.
• Lustre – A type of parallel distributed file system, generally used for large-scale cluster computing.
• MooseFS – Fault tolerant, network distributed file system.
• MogileFS – Application level, network distributed file system.
• OpenAFS – Distributed network file system with read-only replicas and multi-OS support.
• TahoeLAFS – secure, decentralized, fault-tolerant, peer-to-peer distributed data store and distributed file system.
• XtreemFS – XtreemFS is a fault-tolerant distributed file system for all storage needs.

DNS

DNS servers.

• Bind – The most widely used name server software.
• djbdns – A collection of DNS applications, including tinydns.
• Designate – DNS REST API that support several DNS servers as its backend.
• dnsmasq – A lightweight service providing DNS, DHCP and TFTP services to small-scale networks.
• Knot – High performance authoritative-only DNS server.
• NSD – Authoritative only, high performance, simple name server.
• PowerDNS – DNS server with a variety of data storage back-ends and load balancing features.
• Unbound – Validating, recursive, and caching DNS resolver.
• Yadifa – Lightweight authoritative Name Server with DNSSEC capabilities powering the .eu top-level domain.

Hosting Control Panels

Web hosting control panels

• Ajenti – Control panel for Linux and BSD.
• Feathur – VPS Provisioning and Management Software.
• ISPConfig – Hosting control panel for Linux.
• VestaCP – Hosting panel for Linux but with Nginx.
• Virtualmin – Control panel for Linux based on webmin.
• ZPanel – Control panel for Linux, BSD, and Windows.

IMAP/POP3

IMAP/POP3 mail servers.

• Courier IMAP/POP3 – Fast, scalable, enterprise IMAP and POP3 server.
• Cyrus IMAP/POP3 – Intended to be run on sealed servers, where normal users are not permitted to log in.
• Dovecot – IMAP and POP3 server written primarily with security in mind.
• Qpopper – One of the oldest and most popular server implementations of POP3.

IT Asset Management

IT Assets Management software.

• IT Asset management (#itassetmanagement.in) – Asset & license management software with barcode print option.
• GLPI – Information Resource-Manager with an additional Administration Interface.
• OCS Inventory NG – Enables users to inventory their IT assets.
• RackTables – Datacenter and server room asset management like document hardware assets, network addresses, space in racks, networks configuration.
• Ralph – Asset management, DCIM and CMDB system for large Data Centers as well as smaller LAN networks.

LDAP

LDAP servers.

• 389 Directory Server – Developed by Red Hat.
• Apache Directory Server – Apache Software Foundation project written in Java.
• Fusion Directory – Improve the Management of the services and the company directory based on OpenLDAP.
• OpenDJ – Fork of OpenDS.
• OpenDS – Another directory server written in Java.
• OpenLDAP – Developed by the OpenLDAP Project.

LDAP management

• Apache Directory Studio – The Eclipse-based LDAP browser and directory client

Log Management

Log management tools: collect, parse, visualize …

• Elasticsearch – A Lucene Based Document store mainly used for log indexing, storage and analysis.
• Fluentd – Log Collector and Shipper.
• Flume – Distributed log collection and aggregation system.
• Graylog2 – Plugged Log and Event Analysis Server with Alerting options.
• Heka – Stream processing system which may be used for log aggregation.
• Kibana – Visualize logs and time-stamped data.
• Logstash – Tool for managing events and logs.
• Octopussy – Log Management Solution (Visualize / Alert / Report).

Monitoring

Monitoring software.

• Cacti – Web-based network monitoring and graphing tool.
• Cabot – Monitoring and alerts, similar to PagerDuty.
• Centreon – IT infrastructure and application monitoring for service performance.
• check_mk – Collection of extensions for Nagios.
• Dash – A low-overhead monitoring web dashboard for a GNU/Linux machine.
• Icinga – Fork of Nagios.
• LibreNMS – fork of Observium.
• Monit – Small Open Source utility for managing and monitoring Unix systems.
• Munin – Networked resource monitoring tool.
• Naemon – Network monitoring tool based on the Nagios 4 core with performance enhancements and new features.
• Nagios – Computer system, network and infrastructure monitoring software application.
• Observium – SNMP monitoring for servers and networking devices. Runs on linux.
• OMD – The Open Monitoring Distribution.
• Opsview – Based on Nagios 4, Opsview Core is ideal for small IT and test environments.
• Riemann – Flexible and fast events processor allowing complex events/metrics analysis.
• Sensu – Open source monitoring framework.
• Sentry – Application monitoring, event logging and aggregation.
• Shinken – Another monitoring framework.
• Thruk – Multibackend monitoring web interface with support for Naemon, Nagios, Icinga and Shinken.
• Xymon – Network monitoring inspired by Big Brother.
• Zabbix – Enterprise-class software for monitoring of networks and applications.
• Zenoss – Application, server, and network management platform based on Zope.

Metric & Metric Collection

Metric gathering and display software.

• Collectd – System statistic collection daemon.
• Collectl – High precision system performance metrics collecting tool.
• Dashing – Ruby gem that allows for rapid statistical dashboard development. An all HTML5 approach allows for big screen displays in data centers or conference rooms.
• Diamond – Python based statistic collection daemon.
• Ganglia – High performance, scalable RRD based monitoring for grids and/or clusters of servers. Compatible with Graphite using a single collection process.
• Grafana – A Graphite & InfluxDB Dashboard and Graph Editor.
• Graphite – Open source scaleable graphing server.
• InfluxDB – Open source distributed time series database with no external dependencies.
• KairosDB – Fast distributed scalable time series database, fork of OpenTSDB 1.x.
• OpenTSDB – Store and server massive amounts of time series data without losing granularity.
• RRDtool – Open source industry standard, high performance data logging and graphing system for time series data.
• Statsd – Application statistic listener.

Network Configuration Management

Network configuration management tools.

• GestióIP – An automated web based IPv4/IPv6 IP Address Management tool.
• RANCID – Monitors network device’s configuration and maintain history of changes.
• rConfig – Another network device configuration management tool.

Newsletters

Newsletter software.

• DadaMail – Mailing List Manager, written in Perl.
• phpList – Newsletter manager written in PHP.

NoSQL

NoSQL databases.

• Column-Family
  • Apache HBase – Hadoop database, a distributed, big data store.
  • Cassandra – Distributed DBMS designed to handle large amounts of data across many servers.
  • Hypertable – C++ based BigTable-like DBMS, communicates through Thrift and runs either as stand-alone or on distributed FS such as Hadoop.
• Document Store
  • CouchDB – Ease of use, with multi-master replication document-oriented database system.
  • ElasticSearch – Java based database, popular with log aggregation, and email archiving projects.
  • MongoDB – Another document-oriented database system.
  • RavenDB – Document based database with ACID/Transnational features.
  • RethinkDB – Open source distributed document store database, focuses on JSON.
• Graph
  • FlockDB – Twitter’s distributed, fault-tolerant graph database.
  • Neo4j – Open source graph database.
• Key-Value
  • LevelDB – Google’s high performance key/value database.
  • Redis – Networked, in-memory, key-value data store with optional durability.
  • Riak – Another fault-tolerant key-value NoSQL database.

Comparison of NoSQL servers: http://kkovacs.eu/cassandra-vs-mongodb-vs-couchdb-vs-redis

Packaging

• fpm – Versatile multi format package creator.
• omnibus-ruby – Full stack, cross distro packaging software (Ruby).
• packman – Full stack, cross distro packaging software (Python).
• tito – Builds RPMs for git-based projects.

Queuing

Queuing software

• ActiveMQ – An open source message broker written in Java together with a full JMS client.
• BeanstalkD – A simple, fast work queue.
• Gearman – Fast multi-language queuing/job processing platform.
• Kafka – A high-throughput distributed messaging system.
• NSQ – A realtime distributed messaging platform.
• RabbitMQ – Robust, fully featured, cross distro queuing system.

Queuing libraries

• ZeroMQ – High-performance asynchronous messaging library.

RDBMS

Relational DBMS.

• Firebird – True universal open source database.
• Galera – Galera Cluster for MySQL is an easy-to-use high-availability solution with high system up-time, no data loss, and scalability for future growth.
• MariaDB – Community-developed fork of the MySQL.
• MySQL – Most popular RDBMS server.
• Percona Server – Enhanced, drop-in MySQL replacement.
• PostgreSQL – Object-relational database management system (ORDBMS).
• PostgreSQL-XL – Scalable Open Source PostgreSQL-based database cluster.
• SQLite – Library that implements a self-contained, serverless, zero-configuration, transactional SQL DBS.

Security

Security tools.

• Denyhosts – Thwart SSH dictionary based attacks and brute force attacks.
• Fail2Ban – Scans log files and takes action on IPs that show malicious behavior.
• SpamAssassin – A powerful and popular email spam filter employing a variety of detection techniques.

Service Discovery

• Consul – Consul is a tool for service discovery, monitoring and configuration.
• Doozerd – Doozer is a highly-available, completely consistent store for small amounts of extremely important data.
• ZooKeeper – ZooKeeper is a centralized service for maintaining configuration information, naming, providing distributed synchronization, and providing group services.

SMTP

SMTP servers.

• Exim – Message transfer agent (MTA) developed at the University of Cambridge.
• Haraka – A high-performance, pluginable SMTP server written in JavaScript.
• MailCatcher – Ruby gem that deploys a simply SMTP MTA gateway that accepts all mail and displays in web interface. Useful for debugging or development.
• Maildrop – Open Source disposable email SMTP server, also useful for development.
• OpenSMTPD – Secure SMTP server implementation from the OpenBSD project.
• Postfix – Fast, easy to administer, and secure Sendmail replacement.
• Qmail – Secure Sendmail replacement.
• Sendmail – Message transfer agent (MTA).

Software Containers

Operating system–level virtualization.

• Bitnami – Produces open source installers or software packages for web applications and development stacks as well as virtual appliances.
• Docker – Open platform for developers and sysadmins to build, ship, and run distributed applications.
• OpenVZ – Container-based virtualization for Linux.

SSH

SSH tools.

• autossh – Automatically respawn ssh session after network interruption.
• Cluster SSH – Controls a number of xterm windows via a single graphical console.
• DSH – Dancer’s shell / distributed shell – Wrapper for executing multiple remote shell commands from one command line.
• Mosh – The mobile shell.
• parallel-ssh – Provides parallel versions of OpenSSH and related tools.
• SSH Power Tool – Execute commands and upload files to many servers simultaneously without using pre-shared keys.

Statistics

Analytics software.

• Analog – The most popular logfile analyser in the world.
• GoAccess – Open source real-time web log analyzer and interactive viewer that runs in a terminal.
• Piwik – Free and open source web analytics application.
• Webalizer – Fast, free web server log file analysis program.

Ticketing systems

Web-based ticketing system.

• Bugzilla – General-purpose bugtracker and testing tool originally developed and used by the Mozilla project.
• Cerb – A group-based e-mail management project built with a commercial open source license.
• Flyspray – Web-based bug tracking system written in PHP.
• MantisBT – Another web-based bug tracking system.
• osTicket – Open source support ticket system.
• Otrs – A free and open-source trouble ticket system software package that a company, organization, or other entity can use to assign tickets to incoming queries and track further communications about them.
• Request Tracker – Ticket-tracking system written in Perl.
• TheBugGenie – Open source ticket system with extremely complete users rights granularity.

Troubleshooting

Troubleshooting Tools.

• mitmproxy – A Python tool used for intercepting, viewing and modifying network traffic. Invaluable in troubleshooting certain problems.
• Sysdig – Capture system state and activity from a running Linux instance, then save, filter and analyze.
• Wireshark – The world’s foremost network protocol analyzer.

Project Management

Web-based project management and bug tracking systems.

• ChiliProject – Fork of Redmine.
• GitBucket Clone of GitHub written in Scala; single jar install.
• GitLab – Clone of GitHub written in Ruby.
• Gogs – Written in Go.
• OpenProject – Project collaboration with open source.
• Phabricator Written in PHP.
• Redmine – Written in ruby on rails.
• The Bug Genie – Written in PHP.
• Trac – Written in python.

Version control

Software versioning and revision control.

• Fossil – Distributed version control with built-in wiki and bug tracking.
• Git – Distributed revision control and source code management (SCM) with an emphasis on speed.
• GNU Bazaar – Distributed revision control system sponsored by Canonical.
• Mercurial – Another distributed revision control.
• Subversion – Client-server revision control system.

Virtualization

Virtualization software.

• Ganeti – Cluster virtual server management software tool built on top of KVM and Xen.
• KVM – Linux kernel virtualization infrastructure.
• oVirt – Manages virtual machines, storage and virtual networks.
• Packer – A tool for creating identical machine images for multiple platforms from a single source configuration.
• Vagrant – Tool for building complete development environments.
• VirtualBox – Virtualization product from Oracle Corporation.
• Xen – Virtual machine monitor for 32/64 bit Intel / AMD (IA 64) and PowerPC 970 architectures.

VPN

VPN software.

• OpenVPN – Uses a custom security protocol that utilizes SSL/TLS for key exchange.
• Pritunl – OpenVPN based solution. Easy to set up.
• SoftEther – Multi-protocol software VPN with advanced features
• sshuttle – Poor man’s VPN.
• strongSwan – Complete IPsec implementation for Linux.
• tinc – Distributed p2p VPN.

XMPP

XMPP servers.

• ejabberd – XMPP instant messaging server written in Erlang/OTP.
• Metronome IM – Fork of Prosody IM.
• MongooseIM – Fork of ejabberd.
• Openfire – Real time collaboration (RTC) server.
• Prosody IM – XMPP server written in Lua.
• Tigase – XMPP server implementation in Java.

Webmails

Webmail applications.

• Mailpile – A modern, fast web-mail client with user-friendly encryption and privacy features.
• Roundcube – Browser-based IMAP client with an application-like user interface.

Web

Web servers.

• Apache – Most popular web server.
• Cherokee – Lightweight, high-performance web server/reverse proxy.
• Lighttpd – Web server more optimized for speed-critical environments.
• Nginx – Reverse proxy, load balancer, HTTP cache, and web server.
• uWSGI – The uWSGI project aims at developing a full stack for building hosting services.

Web Performance

• HAProxy – Software based load Balancing, SSL offloading and performance optimization, compression, and general web routing.
• Varnish – HTTP based web application accelerator focusing on optimizing caching and compression.

Wikis

Wiki software.

• DokuWiki – Simple to use and highly versatile wiki that doesn’t require a database.
• Gollum – A simple, Git-powered wiki with a sweet API and local frontend.
• ikiwiki – A wiki compiler.
• Mediawiki – Used to power Wikipedia.
• MoinMoin – An advanced, easy to use and extensible WikiEngine with a large community of users.
  • Ōlelo Wiki – A a wiki that stores pages in a Git repository.
• TiddlyWiki – Complete interactive wiki in JavaScript.

Resources

Various resources, such as books, websites and articles, for improving your skills and knowledge.

Blogs

• Code as Craft – Etsy’s Ops blog, lots of technical posts.
• DevOpsGuys – Devops consultants who blog about operations.
• Rackspace Developers – Slightly biased blog with lots of Devops Topics.

Books

Sysadmin related books.

• The Linux Command Line – A book about the Linux command line by William Shotts.
• The Phoenix Project: A Novel about IT, DevOps, and Helping Your Business Win – How DevOps techniques can fix the problems that happen in IT organizations.
• The Practice of System and Network Administration – The first and second editions describes the best practices of system and network administration, independent of specific platforms or technologies.
• The Visible Ops Handbook: Implementing ITIL in 4 Practical and Auditable Steps – Is a methodology designed to jumpstart implementation of controls and process improvement.
• UNIX and Linux System Administration Handbook – Approaches system administration from a practical perspective.

Editors

Open source code editors.

• Atom – A hackable text editor from Github.
• Brackets – Open source code editor for web designers and front-end developers.
• Eclipse – IDE written in Java with an extensible plug-in system.
• Geany – GTK2 text editor.
• GNU Emacs – An extensible, customizable text editor-and more.
• Haroopad – Markdown editor with live preview.
• ICEcoder – Code editor awesomeness, built with common web languages.
• jotgit – Git-backed real-time collaborative code editing.
• Light Table – The next generation code editor.
• Lime – Aims to provide an open source solution to Sublime Text
• TextMate – A graphical text editor for OS X.
• Vim – A highly configurable text editor built to enable efficient editing.

Newsletters

• Servers for Hackers – Newsletter for programmers who find themselves needing to know their way around a server.

Repositories

Software package repositories.

• Dotdeb – Repository with LAMP updated packages for Debian.
• Remi – Repository with LAMP updated packages for RHEL/Centos/Fedora.

Websites

Useful sysadmin related websites.

• Ops School – Comprehensive program that will help you learn to be an operations engineer.
• Digital Ocean Tutorials – A surprisingly vast resource for getting the basics of certain applications, tools, or even systems administration topics.

The post System Admin tools free and opensource appeared first on IT Asset Management Software.